Remote Vet Nurse - Client Services Specialist

Greencross Pet Wellness Company; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

Greencross Pet Wellness Company is seeking a motivated professional for a flexible remote role focused on client support and program coordination. This position values organization, clear communication, and the ability to work independently within a structured framework.

The role involves managing client communications, following guided processes, and contributing to ongoing professional development. Flexible scheduling and ongoing onboarding support are offered, with emphasis on travel-related

Qualifications

• Experience in administrative support and customer-facing coordination.
• Able to follow guided processes and maintain records.
• Comfortable using online tools to stay organized.

Responsibilities

• Provide support via email, chat, and phone.
• Assist with updates, changes and client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure preparation.
• Resolve concerns while maintaining a positive experience.
• Keep accurate records of client interactions.
• Support communication and coordination within a structured online program environment.
• Follow guided systems and step-by-step processes.
• Manage communication and follow-up activities.
• Use simple digital tools to stay organized and consistent.
• Participate in ongoing professional development and training.

Skills

Clear communication

Customer service

Organization

Remote work

Travel interest

Job description

Client Support & Program Coordination (Flexible Remote Role)

Job Description

Client Support & Program Coordination (Flexible Remote Role)

About the Role

This flexible, remote-based role is suited to individuals who value organisation, communication, and the ability to work independently within a structured environment.

You may already have valuable professional and life experience behind you - and still be looking for a role that offers greater flexibility, meaningful involvement, and alignment with your current lifestyle and priorities.

This role is best suited to individuals who bring previous professional, administrative, customer-facing, or coordination experience and who are confident managing responsibilities independently within established systems and processes.

The role operates within an established framework supported by onboarding, guided systems, and ongoing professional development.

What You’ll Be Doing

• Supporting communication and coordination activities within a structured online program environment
• Following guided systems and step-by-step processes
• Managing communication and follow-up activities
• Using simple digital tools to stay organised and consistent
• Participating in ongoing professional development and training

Who This Role Suits

• You value flexibility while also appreciating structure and clear direction
• You are self-motivated and comfortable working independently
• You are organised and able to manage your own schedule effectively
• You are comfortable using online communication tools in a professional environment
• You are open to ongoing learning and professional growth
• You bring previous work or life experience that supports confident communication and organisation

Additional Information

• Remote-based role (Australia or New Zealand preferred)
• Flexible scheduling within a structured framework
• Results-oriented compensation structure
• Ongoing onboarding, training, and professional support

Important to Note

• This role operates within a flexible, independent working structure
• This role is not suited to individuals seeking short-term contract or project-based work
• The position follows established systems, processes, and support frameworks
• This role is better suited to individuals with previous professional or business experience

Next Step

If this style of flexible, structured role aligns with what you’re looking for, we welcome your application to learn more.

We are looking for a motivated and detail oriented individual to join our remote team. In this role, you will assist clients with coordination, updates, and general support, helping ensure as smooth and positive experience - especially for those preparing for upcoming trips and experiences.

Key Responsibilities

• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure they feel prepared
• Resolve concerns while maintaining a positive experience
• Keep accurate records of client interactions

Ideal Candidate

• Strong communication and people skills
• Customer service experience is a plus
• Organised and dependable
• Comfortable working remotely and managing tasks independently
• Interest in travel, hospitality, or client experience preferred.