Remote Claims Specialist - Home Insurance

Sure Insurance; Brisbane; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible work options

Birthday leave (paid day off)

Job summary

Castle Insurance is expanding its Claims Team nationwide and seeks a Claims Specialist with 1–2 years of experience to handle end-to-end claims. You will manage a portfolio, communicate clearly with customers, assess policy coverage, and liaise with suppliers to ensure timely settlements.

The role offers hybrid work options and development opportunities. You must be capable of working independently in a fast-paced environment, delivering exceptional service while building rapport with customers

Qualifications

• Proven background in handling claims from start to finish.
• Minimum of 1–2 years of claims handling experience.

Responsibilities

• Efficiently process a portfolio of claims.
• Guide customers through the claims process with timely, professional communication.
• Manage claim portfolio and ensure accurate estimates with regular customer updates.
• Interpret policy wording to determine coverage.
• Build and maintain relationships with suppliers for smooth claims processing.
• Serve as the primary point of contact with customers, delivering professional service.

Skills

Claims handling

Customer service

Communication

Independent work

Growth mindset

Job description

Castle Insurance is expanding its Claims Team nationwide and seeks a Claims Specialist with 1–2 years of experience to handle end-to-end claims. You will manage a portfolio, communicate clearly with customers, assess policy coverage, and liaise with suppliers to ensure timely settlements.

The role offers hybrid work options and development opportunities. You must be capable of working independently in a fast-paced environment, delivering exceptional service while building rapport with customers