Property Claims Specialist — Hybrid Work & Growth

Crawford & Company; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Crawford & Company is seeking a Property Claims Consultant to manage a portfolio of property claims from lodgement to resolution. You will support customers throughout the claims process while building your technical knowledge and claims expertise in a collaborative, client‑facing role.

We value someone with at least 1 year in claims or general insurance, strong communication skills, and a proactive approach to learning.

Qualifications

• 1+ year of experience in claims, general insurance or a similar claims-focused role.
• Strong communication and customer service skills.
• Excellent organisation and attention to detail.
• Confidence managing competing priorities in a fast-paced environment.
• A positive, proactive approach and willingness to continue learning.

Responsibilities

• Managing a portfolio of property claims from lodgement through to resolution
• Supporting and guiding customers throughout the claims process
• Reviewing claim documentation, policies and coverage information
• Investigating claims and gathering relevant information
• Liaising with customers, insurers and service providers
• Assisting with claim assessments, reserves and settlement outcomes

Skills

Communication

Customer service

Organization

Prioritisation

Education

Certificate IV in Loss Adjusting or General Insurance qualification

Job description

Crawford & Company is seeking a Property Claims Consultant to manage a portfolio of property claims from lodgement to resolution. You will support customers throughout the claims process while building your technical knowledge and claims expertise in a collaborative, client‑facing role.

We value someone with at least 1 year in claims or general insurance, strong communication skills, and a proactive approach to learning.