Remote Case Officer - Tele Services & Appointment Coordination

UHG (Unified Healthcare Group); City of Melbourne; Hybrid; AUD 57,000 - 67,000; Full time

Benefits offered by this job

Employee initiatives for health insurance, fitness, and travel

Exclusive employment discount program

Health, wellness, and financial wellbeing support

Hybrid working arrangements

Paid parental leave

Purchase leave

Close to public transport

Job summary

A national healthcare platform is offering a full-time Customer Service position focused on scheduling tele-based appointments with GPs. This entry-level role requires 2+ years in a call center or case management, exceptional communication skills, and the ability to work autonomously or in a team. Benefits include health insurance and hybrid working arrangements, reflecting their commitment to employee wellness and diversity.

Qualifications

• 2+ years’ experience in a call centre or case-management environment preferred.
• Capacity to build rapport on the phone.

Responsibilities

• Manage a caseload and write accurate case notes.
• Make outbound calls to secure tele-based appointments.
• Receive inbound calls and assist with enquiries.
• Manage the appointment calendar and inbox.

Skills

Exceptional written and verbal communication skills

Influencing and negotiation skills

Sound IT skills

Ability to work autonomously and as part of a team

Job description

A national healthcare platform is offering a full-time Customer Service position focused on scheduling tele-based appointments with GPs. This entry-level role requires 2+ years in a call center or case management, exceptional communication skills, and the ability to work autonomously or in a team. Benefits include health insurance and hybrid working arrangements, reflecting their commitment to employee wellness and diversity.