Case Officer - Tele Services (FT/Hybrid)

UHG (Unified Healthcare Group); Melbourne; Hybrid; AUD 57,000 - 67,000; Full time

Benefits offered by this job

Employee initiatives for health insurance, fitness, and travel

Exclusive employment discount program

Health, wellness, and financial wellbeing support

Hybrid working arrangements

Paid parental leave

Purchase leave

Close to public transport

Job summary

A national healthcare platform is offering a full-time Customer Service position focused on scheduling tele-based appointments with GPs. This entry-level role requires 2+ years in a call center or case management, exceptional communication skills, and the ability to work autonomously or in a team. Benefits include health insurance and hybrid working arrangements, reflecting their commitment to employee wellness and diversity.

Qualifications

• 2+ years’ experience in a call centre or case-management environment preferred.
• Capacity to build rapport on the phone.

Responsibilities

• Manage a caseload and write accurate case notes.
• Make outbound calls to secure tele-based appointments.
• Receive inbound calls and assist with enquiries.
• Manage the appointment calendar and inbox.

Skills

Exceptional written and verbal communication skills

Influencing and negotiation skills

Sound IT skills

Ability to work autonomously and as part of a team

Job description

Unified Healthcare Group (UHG) aims to simplify transactions between businesses and healthcare providers, offering secure online access to a national marketplace of specialists through medEbridge®. The platform enables clients to connect with practitioners quickly, improving outcomes for those with personal injuries such as road or workplace accidents.

Job Description

We are looking for a full‑time employee who can start in January 2026. A work‑from‑home arrangement is available.

What You Will Be Doing

This role liaises with medical practices, nurse practice managers, and medical receptionists to schedule tele‑based appointments with GPs and facilitate timely return of medical information.

Key Responsibilities

• Manage a caseload, action tasks, and write accurate case notes on an online case‑management platform (medEbridge).
• Make outbound calls to medical clinics to secure tele‑based appointment bookings with GPs.
• Receive inbound calls from medical clinics and key stakeholders, including customers and their clients.
• Assist with enquiries and resolve queries.
• Manage the tele interview appointment calendar and the tele‑email inbox.

Qualifications

What You Should Have

• 2+ years’ experience in a call centre or case‑management environment (preferred).
• Exceptional written and verbal communication skills.
• Capacity to build rapport on the phone, with sound influencing and negotiation skills.
• Sound IT skills and ability to learn new systems.
• Ability to work autonomously and as part of a team.

Additional Information

Be part of the MedHealth group, where core values guide meaningful service delivery. For further details, visit www.medhealth.com.au.

A full position description is available upon request from HR at [e-mail].

Benefits

• Employee initiatives for health insurance, fitness, and travel perks.
• Exclusive employment discount program.
• Health, wellness, and financial wellbeing support.
• Hybrid working arrangements.
• Novated leasing and specified salary sacrificing.
• Paid parental leave (criteria applies).
• Purchase leave.
• Close to public transport.

Our culture is ALIVE—through virtual catch‑ups, company lunches, town‑hall meetings, and after‑work drinks. We actively volunteer, raise funds, and support community partners by connecting them to necessary resources.

We are an Equal Opportunity Employer, proudly welcoming people with disabilities, mental health conditions, diverse cultural and linguistic backgrounds, LGBTQI community, veterans, carers, and Indigenous Australians. We are happy to adjust our recruitment process to support accessibility needs.

International applicants are not supported for this role.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Wellness and Fitness Services