Remote Healthcare Admin Coordinator | Scheduling & Support

Outsourcey; Australia; À distance; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career growth opportunities

Flexible remote work setup

Résumé du poste

Outsourcey is seeking an experienced medical reception/administration professional to join our remote team in Australia. You will support elderly clients, coordinate appointments with a team of physiotherapists, and liaise with GP clinics and referral sources.

A strong emphasis on empathy, clear communication and accurate data handling is essential. You will operate in a full-time capacity, aligned to Australian Eastern Standard Time, supporting the practice management system and delivering

Qualifications

• 3+ years in medical reception, patient coordination or allied health admin
• Excellent spoken English with a professional phone manner for elderly clients
• Experience making/receiving calls via Zoom Phone, 3CX or similar VoIP platforms
• Familiarity with Australian healthcare system including Medicare, referrals and GP correspondence
• Strong data entry and client record management
• Experience using practice management software (Zanda) in allied health settings
• Empathetic and patient communication style for aged care clients
• Ability to manage varied workload and prioritise across scheduling and admin tasks
• Comfortable working independently in a remote environment with minimal supervision
• Reliable internet connection and a quiet home office setup
• Available to work full-time, 40 hours per week, aligned to Australian Eastern Standard Time

Responsabilités

• Answer inbound calls from aged care clients and patients in a clear, empathetic manner
• Make outbound calls to welcome new clients and explain services
• Schedule, confirm and reschedule physiotherapy appointments across six physios
• Coordinate initial consultations and ensure clients are prepared for appointments
• Contact GP clinics, specialists and referral sources to arrange appointments
• Maintain accurate and up-to-date appointment calendar
• Follow up on appointment changes, cancellations and rebooking
• Maintain client records within the practice management system
• Handle enquiries with patience, especially with elderly clients
• Process referrals and liaise with external healthcare providers as required
• Support broader admin functions including data entry and document management
• Escalate clinical matters to the appropriate team member promptly

Connaissances

Medical reception

VoIP phone

Clear English

Australian healthcare

Data entry

Practice management software

Empathetic communication

Workload prioritisation

Remote work

Reliable internet

Outils

Zanda

Practice management software

Description du poste

Outsourcey is seeking an experienced medical reception/administration professional to join our remote team in Australia. You will support elderly clients, coordinate appointments with a team of physiotherapists, and liaise with GP clinics and referral sources.

A strong emphasis on empathy, clear communication and accurate data handling is essential. You will operate in a full-time capacity, aligned to Australian Eastern Standard Time, supporting the practice management system and delivering