Remote Billing Statements Specialist

Hrstalentsolutions; Orange City Council; Remote; AUD 37,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Statement Request Assistant to handle remote requests for statement copies with attention to accuracy and privacy. You will verify accounts, retrieve correct statements, and deliver via approved channels in a compliant, confidential manner.

The role emphasizes careful review of ranges, secure delivery, and clear handoffs to billing when questions arise. This is a remote, part- or full-time position with standard online work practices.

Responsibilities

• Read requests for existing statements through the assigned online inbox.
• Confirm the account and permitted requester using the employer's steps.
• Locate a statement for the correct period in a web-based system.
• Prepare a concise delivery message using approved wording.
• Record when a document was provided and through which channel.
• Flag missing statements, disputed amounts, or account mismatches.
• Follow privacy instructions for attachments and recipient addresses.
• Refer questions about a balance to the authorized billing team.

Job description

Hrstalentsolutions is seeking a Statement Request Assistant to handle remote requests for statement copies with attention to accuracy and privacy. You will verify accounts, retrieve correct statements, and deliver via approved channels in a compliant, confidential manner.

The role emphasizes careful review of ranges, secure delivery, and clear handoffs to billing when questions arise. This is a remote, part- or full-time position with standard online work practices.