Remote Customer Success Engineer - SaaS Implementations

Pathify; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Healthcare coverage

Remote work in AU

Job summary

Pathify in Australia (remote) seeks a Customer Success Engineer to provide high-quality technical support for the Pathify platform, joining the US-based support team with growth potential in APAC. This hybrid role offers opportunities to collaborate on implementations and adoption across regional customers.

Responsibilities include diagnosing complex issues, configuring SAML SSO and API integrations, reading logs, and guiding onboarding, with AU/NZ hours.

Qualifications

• 3+ years in high-tier technical support or related SaaS roles.
• Proficiency in reading/writing/debugging JavaScript or similar scripting languages.
• Experience with JSON, XML and CSV file formats.
• Deep experience configuring SAML SSO (Okta, Azure AD, or Shibboleth).
• Ed Tech / LMS sector experience is a plus.
• Startup experience in a fast-paced environment preferred.

Responsibilities

• Diagnose and resolve complex application, integration, and data issues beyond Tier 2.
• Own SAML SSO configurations and API integrations for live customers.
• Read JavaScript and system logs to identify root causes of issues.
• Manage file provisioning workflows (CSV/JSON/XML) and secure SFTP transfers.
• Provide first-line coverage during AU/NZ business hours and regional escalation.
• Lead in-region implementations with adoption consulting and technical config.
• Support technical sales in collaboration with regional Account Executives.

Skills

Problem solving

Customer-facing experience

Project management

Communication skills

Presentation skills

Independent work

Cross-functional collaboration

Tools

Okta

Azure AD

Shibboleth

JSON

CSV

XML

SFTP

JavaScript

Job description

Pathify in Australia (remote) seeks a Customer Success Engineer to provide high-quality technical support for the Pathify platform, joining the US-based support team with growth potential in APAC. This hybrid role offers opportunities to collaborate on implementations and adoption across regional customers.

Responsibilities include diagnosing complex issues, configuring SAML SSO and API integrations, reading logs, and guiding onboarding, with AU/NZ hours.