Account Relationship Manager

Xergy Group; Australia; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Xergy Group in Australia is seeking an Account Relationship Manager to drive customer success for Proteus in energy and engineering sectors. You will maintain and grow client relationships, understand client needs, and collaborate with development and leadership to deliver tailored solutions.

This role offers remote or hybrid work arrangements and a path to impact across diverse projects. Ideal candidates have SaaS experience, strong communication skills, and a background in client relationship

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a SaaS environment.
• Background in client relationship management.
• Confidence with CRM and customer service software.
• Knowledge of the energy or engineering industry.
• A degree in business, engineering or a related field.

Responsibilities

• Maintain and develop client relationships.
• Understand client needs and deliver the right solutions.
• Work with development and leadership on customer success.
• Manage client satisfaction and engagement.

Skills

Communication

SaaS experience

Client relationship management

CRM software

Energy/engineering knowledge

Education

Degree in business or engineering

Tools

CRM software

Job description

Build the software engineers run projects on .

Xergy Group, the developers of Proteus, is a place where your career can grow and thrive. We are a team of ambitious, focused experts solving problems with ground-breaking technology.

Our mission is to solve problems with ground-breaking technology, helping engineering firms deliver projects on time and on profit.

02

Work with experts

Join an ambitious, focused team led by people who spent decades running engineering and energy projects.

03

Grow with us

Backed by £10.2M of investment, with offices in Scotland, the UAE and Australia and clients around the world.

Open roles

Open roles

Join the team.

1 open position

Account Relationship Manager Customer success Drive client satisfaction for Proteus users in energy and engineering Australia Remote or hybrid

What you'll do

• Maintain and develop client relationships
• Understand client needs and deliver the right solutions
• Work with development and leadership on customer success
• Manage client satisfaction and engagement

What you'll bring

• Excellent communication and interpersonal skills
• Experience in a SaaS environment
• A background in client relationship management
• Confidence with CRM and customer service software
• Knowledge of the energy or engineering industry
• A degree in business, engineering or a related field