Remediation Data Analyst — Remote-Friendly

Auto & General; North Lakes; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Bonus program

Rewards Gateway

Hybrid/hfw

Volunteer days

Parental leave

Professional development

Wellbeing support

On-site events

Employee discounts

Annual celebrations

Job summary

Auto & General is seeking a Customer Remediation Analyst to lead detailed remediation execution, identify affected customers, calculate remediation amounts, and deliver clear communications to ensure fair, compliant outcomes.

You will work with internal teams to map processes, gather requirements, and document methodologies, while supporting continuous improvement and training materials for changes.

Qualifications

• Experience in data analysis, requirements gathering, process mapping, or quality assurance/testing in financial services or insurance.
• Exposure to customer remediation, incident management, or regulatory compliance activities is highly regarded.
• Strong analytical skills with a meticulous approach to data, calculations, and documentation.

Responsibilities

• Gather Remediation Requirements: Collect and analyse business and system requirements for remediation activities.
• Map Remediation Processes: Develop and maintain detailed process maps for remediation workflows.
• Translate System Needs: Translate remediation business rules into functional and IT system specifications.
• Execute QA & Testing: Perform and coordinate testing of remediation calculations, data, and communications.
• Manage Remediation Artefacts: Maintain documentation like methodologies, customer lists, and communication templates.
• Investigate Remediation Cases: Investigate specific customer remediation cases and recommend solutions.
• Collaborate with Stakeholders: Work closely with internal teams to facilitate remediation activities, from planning to execution and reconciliation.
• Support Continuous Improvement: Contribute to enhancing remediation processes and best practices.
• Develop Support Materials: Create and update policies, procedures, and training for implemented changes.
• Take all reasonable directions from leaders to comply with the organisation’s workplace health & safety (WHS) protocols.
• Any other ad hoc duties as reasonably directed by your leadership team.

Skills

Data analysis

Requirements gathering

Process mapping

BPMN

Visio

QA/testing

Regulatory compliance

Stakeholder collaboration

Attention to detail

Tools

MS Visio

BPMN tooling

Data modelling

Job description

Auto & General is seeking a Customer Remediation Analyst to lead detailed remediation execution, identify affected customers, calculate remediation amounts, and deliver clear communications to ensure fair, compliant outcomes.

You will work with internal teams to map processes, gather requirements, and document methodologies, while supporting continuous improvement and training materials for changes.