Remediation Analyst: Data, Process & Compliance

Auto & General Australia; City of Brisbane; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Bonuses and rewards

Rewards Gateway platform

Work from home 2 days/week

Volunteer days

Paid parental leave

Learning & development

Wellbeing support

Job summary

Auto & General Australia is seeking a Customer Remediation Analyst to drive the detailed execution and support of remediation programs. You will identify impacted customers, assist in calculating remediation amounts, and deliver communications to ensure fair and compliant outcomes.

The role emphasizes analysis, process mapping, QA/testing, and collaboration with internal teams to implement remediation changes while maintaining thorough documentation and continuous improvement.

Qualifications

• Proven experience (typically 2-4 years) in a hands-on analytical, process-driven, or project support role within financial services or insurance.
• Experience in data analysis, requirements gathering, process mapping, or quality assurance/testing.
• Exposure to customer remediation, incident management, or regulatory compliance activities is highly regarded.
• Strong analytical skills with a meticulous approach to data, calculations, and documentation.
• Strong business process modelling skills (BPMN, Visio), As-Is/To-Be process mapping and data models are highly regarded.
• Proactive in identifying issues and collaborating to find practical solutions.
• The ability to absorb and understand specific division operations and, therefore, the regulatory landscape. Specific prior experience working in an operational role within the relevant division is advantageous.
• The ability to work as part of a small team, although self driven with autonomous work.

Responsibilities

• Gather Remediation Requirements: Collect and analyse business and system requirements for remediation activities.
• Map Remediation Processes: Develop and maintain detailed process maps for remediation workflows.
• Translate System Needs: Translate remediation business rules into functional and IT system specifications.
• Execute QA & Testing: Perform and coordinate testing of remediation calculations, data, and communications.
• Manage Remediation Artefacts: Maintain documentation like methodologies, customer lists, and communication templates.
• Investigate Remediation Cases: Investigate specific customer remediation cases and recommend solutions.
• Collaborate with Stakeholders: Work closely with internal teams to facilitate remediation activities, from planning to execution and reconciliation.
• Support Continuous Improvement: Contribute to enhancing remediation processes and best practices.
• Develop Support Materials: Create and update policies, procedures, and training for implemented changes.
• Take all reasonable directions from leaders to comply with the organisation’s workplace health & safety (WHS) protocols. WHS is everyone’s responsibility.
• Any other ad hoc duties as reasonably directed by your leadership team.

Skills

Data analysis

Requirements gathering

Process mapping

Quality assurance/testing

Regulatory/compliance awareness

BPMN

Visio

Analytical mindset

Proactive problem solving

Autonomous work

Tools

Visio

Job description

Auto & General Australia is seeking a Customer Remediation Analyst to drive the detailed execution and support of remediation programs. You will identify impacted customers, assist in calculating remediation amounts, and deliver communications to ensure fair and compliant outcomes.

The role emphasizes analysis, process mapping, QA/testing, and collaboration with internal teams to implement remediation changes while maintaining thorough documentation and continuous improvement.