Remediation Analyst: Data-Driven Compliance (Hybrid)

Auto & General; Sunshine Coast Regional; Hybrid; AUD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Work from home up to two days per week

Volunteer days

Paid parental leave

Learning and development opportunities

Rewards gateway employee benefits

Zusammenfassung

Auto & General Holdings Pty Ltd is seeking a Customer Remediation Analyst to expertly support remediation programs, ensuring accurate identification of impacted customers and precise calculation of remediation amounts.

You will deliver effective customer communications and collaborate with internal teams from planning through execution, facilitating compliant outcomes and continuous process improvements. This role supports hybrid work arrangements and ongoing learning.

Qualifikationen

• Proven experience (typically 2-4 years) in a hands-on analytical, process-driven, or project support role.
• Experience in data analysis, requirements gathering, process mapping, or quality assurance/testing.
• Exposure to customer remediation, incident management, or regulatory compliance activities is highly regarded.
• Strong analytical skills with a meticulous approach to data, calculations, and documentation.
• Strong business process modelling skills (BPMN, Visio), As-Is/To-Be process mapping and data models are highly regarded.
• The ability to absorb and understand specific division operations and, therefore, the regulatory landscape. Prior operational division experience is advantageous.
• The ability to work as part of a small team, although self driven with autonomous work.

Aufgaben

• Gather remediation requirements: collect and analyse business and system requirements for remediation activities.
• Map remediation processes: develop and maintain detailed process maps for remediation workflows.
• Translate system needs: convert remediation business rules into functional and IT system specifications.
• Execute QA & testing: perform and coordinate testing of remediation calculations, data, and communications.
• Manage remediation artefacts: maintain methodologies, customer lists, and communication templates.
• Investigate remediation cases: examine specific customer remediation cases and propose solutions.
• Collaborate with stakeholders: work with internal teams to plan, execute and reconcile remediation activities.
• Support continuous improvement: contribute to enhancing remediation processes and best practices.
• Develop support materials: create and update policies, procedures, and training for implemented changes.
• Take directions from leaders to comply with WHS protocols.

Kenntnisse

Data analysis

Requirements gathering

Process mapping

QA & testing

Regulatory compliance

BPMN

Visio

Autonomous work

Tools

Visio

BPMN

Jobbeschreibung

Auto & General Holdings Pty Ltd is seeking a Customer Remediation Analyst to expertly support remediation programs, ensuring accurate identification of impacted customers and precise calculation of remediation amounts.

You will deliver effective customer communications and collaborate with internal teams from planning through execution, facilitating compliant outcomes and continuous process improvements. This role supports hybrid work arrangements and ongoing learning.