Relocation-Ready Service Manager: HVAC & Field Ops

VAE Group; Darwin; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

Phone and laptop

Annual performance reviews

Professional development

Employee discounts

Employee Assistance Program

Job summary

VAE Group is seeking a results-oriented leader to run its Service operations in Darwin. You will lead a team of HVAC Service Technicians, drive labour productivity and branch performance, and partner with the Regional Manager NT to achieve revenue targets while maintaining high customer satisfaction.

Relocation support is available for the right candidate, and a safety-first culture underpins all activities as you balance operational performance with strong customer relationships and commercial

Qualifications

• Experience in HVAC or mechanical services with focus on safety and quality
• Strong leadership and people development skills
• Proven ability to manage client relationships and drive service sales

Responsibilities

• Monitor labour productivity, profitability and branch performance
• Partner with Regional Manager NT to hit revenue targets and customer satisfaction
• Champion safety, quality and continuous improvement
• Lead, coach and support a team of HVAC Service Technicians
• Manage a portfolio of customer accounts and deliver service levels
• Build trusted customer relationships and identify opportunities for additional service/work
• Review quotations, job orders, timesheets, invoices and service documentation

Skills

HVAC leadership

Team coaching

Safety focus

Customer relationships

Project management

Job description

VAE Group is seeking a results-oriented leader to run its Service operations in Darwin. You will lead a team of HVAC Service Technicians, drive labour productivity and branch performance, and partner with the Regional Manager NT to achieve revenue targets while maintaining high customer satisfaction.

Relocation support is available for the right candidate, and a safety-first culture underpins all activities as you balance operational performance with strong customer relationships and commercial