Relief Librarian

City of Boroondara; City of Boroondara; On-site; AUD 137,760,000 - 151,536,000; Full time

Benefits offered by this job

Flexible shifts across locations

Evening & weekend availability

Supportive team environment

Job summary

City of Boroondara is seeking casual Relief Librarians to provide high-quality customer service and information services across our library network. You will assist with readers' advisory, promote collections and programs, and help with day-to-day library operations across sites.

The role offers flexibility with weekday and weekend shifts, opportunities to supervise staff on rosters as Day Senior, and the chance to engage with diverse community groups while supporting digital literacy

Qualifications

• A tertiary qualification that confers eligibility for professional membership of ALIA.
• Experience working in a library environment, preferably within a public library.
• Strong customer service and communication skills.
• The ability to confidently assist customers with digital technology and information tools.
• Demonstrated ability to supervise, support and mentor staff.
• Strong computer skills, including Microsoft Office and web-based technologies.
• An appreciation of diverse cultures and communities; additional language skills are highly regarded.

Responsibilities

• Deliver exceptional frontline customer service in person, by phone and online.
• Provide readers' advisory, reference and information services.
• Promote library collections, digital resources, programs and events.
• Support library operations, including opening and closing procedures, cash handling and maintaining welcoming library spaces.
• Assist with collection presentation, stock management and merchandising.
• Supervise service delivery and support staff when rostered as Day Senior.
• Work collaboratively across library locations to meet service needs.

Skills

Customer service

Communication

Digital literacy

Staff supervision

Microsoft Office

Web-based technologies

Cultural competence

Education

ALIA eligibility qualification

Tools

Library software

Job description

Relief role working across all library sites (weekdays and weekends)

$44.08 per hour Band 5 plus 25% loading

Are you passionate about connecting people with information, ideas and community? We're seeking enthusiastic and customer-focused Relief Librarians to join our Library Services team on a casual basis and support our vibrant network of libraries across Boroondara.

In this varied role, you'll provide high-quality customer service, professional readers' advisory and information services, and support the day-to-day operations of our libraries. You'll have the opportunity to work across multiple library locations, helping community members access our collections, digital resources, programs and services.

What you'll do

• Deliver exceptional frontline customer service in person, by phone and online.
• Provide readers' advisory, reference and information services.
• Promote library collections, digital resources, programs and events.
• Support library operations, including opening and closing procedures, cash handling and maintaining welcoming library spaces.
• Assist with collection presentation, stock management and merchandising.
• Supervise service delivery and support staff when rostered as Day Senior.
• Work collaboratively across library locations to meet service needs.

About you

You are a customer-focused library professional who enjoys working with diverse communities and thrives in a flexible, fast-paced environment.

You will bring

• A tertiary qualification that confers eligibility for professional membership of the Australian Library and Information Association (ALIA).
• Experience working in a library environment, preferably within a public library.
• Strong customer service and communication skills.
• The ability to confidently assist customers with digital technology and information tools.
• Demonstrated ability to supervise, support and mentor staff.
• Strong computer skills, including Microsoft Office and web-based technologies.
• An appreciation of diverse cultures and communities; additional language skills are highly regarded.

At City of Boroondara, we're committed to creating a healthy, connected and sustainable community. Our people are guided by our values of Innovate, Integrity, Respect, Own-it, Collaborate and Customer, and we work together to deliver outstanding services that make a difference every day.

What's on offer?

• Flexible work across multiple library locations.
• Opportunities for evening, weekend and school holiday shifts.
• A supportive team environment serving one of Melbourne's most engaged library communities.

More information

Read the position description or call Kate Finn, Branch Lead Hawthorn on 7074 2109 during business hours.

If you want to know more about thebenefitsof working for the City of Boroondara, please visit ourCareers Website.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.

Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Clearance. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4*** or ***@boroondara.vic.gov.au to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it’s a great time to join Boroondara!