Library Officer (Customer Support)

City of Boroondara; City of Boroondara; On-site; AUD 79,000 - 85,000; Full time

Job summary

City of Boroondara Library Services is seeking a Library Officer (Customer Support) to deliver outstanding customer experiences across our library network. You will help customers with enquiries, handle circulation and membership transactions, and promote collections, programs and events in a dynamic, people-oriented environment.

Regular evening and weekend work is required. You will work across multiple library locations, bringing strong interpersonal skills, a proactive attitude, and comfort

Qualifications

• Interpersonal and communication skills to engage with diverse backgrounds.
• Frontline customer service experience; library experience is valued.
• Strong problem-solving and adaptability to changing situations.
• Effective time management and organisational skills.
• Positive, proactive approach and commitment to high-quality customer experiences.

Responsibilities

• Assist customers with enquiries and circulation and membership transactions.
• Promote library collections, programs and events to users.
• Deliver friendly, responsive service to create a welcoming library environment.

Skills

Interpersonal skills

Customer service

Problem-solving

Time management

Proactive attitude

Education

Post-secondary qualification

Tools

Microsoft Office

Job description

• Fantasticopportunityto join ourdynamic Library Services team!
• $78,621 - $84,734 Band 4 (pro rata to be applied)plus Superannuation
• This position is primarily based at the Greythorn Library Lounge but is expected to work across all library location as needed

If you enjoy working with people, thrive in a busy customer service environment and have outstanding interpersonal skills,, this may be the perfect opportunity for you.Join our dynamic library service and play a key role in creating positive experiences for our community.

Please note that all positions require regular evening and weekend work.

A little bit about the roleThe Library Officer (Customer Support) plays an important role in delivering outstanding customer experiences across our library service. Working collaboratively with the Customer Support team and broader library staff, this position supports the day-to-day delivery of library services by assisting customers with enquiries, managing circulation and membership transactions, and promoting library collections, programs and events. Through friendly, responsive and professional service, the Library Officer helps create a welcoming and engaging environment for all library users.

What will you bring to the role?

We are seeking a motivated and customer-focused individual to join our team and help deliver exceptional library experiences for the Boroondara community. You will be passionate about providing outstanding customer service, enjoy working with a diverse range of people, and thrive in a collaborative environment.

To be successful in this role you will have:

• Well-developed interpersonal and communication skills, with the ability to engage effectively with people from diverse backgrounds.
• Experience in a frontline customer service role; experience in a public library environment will be highly regarded.
• Strong problem-solving skills, with the ability to adapt, learn and respond to changing situations.
• Effective time management and organisational skills, with the ability to prioritise work and respond to customer demand.
• A positive, proactive approach and a commitment to delivering high-quality customer experiences.

The successful applicant will also have:

• A relevant post-secondary qualification
• Confidence using a variety of digital devices and consumer technologies.
• Strong computer skills, including experience with Microsoft Office applications and online systems. The ability to lift, push or carry library resources around library facilities (subject to appropriate Occupational Health and Safety regulations), and
• A current driver's license (advantageous).

Employment Requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.
• Subject to a satisfactory medical check

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Clearance. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.