Relief Librarian

City of Boroondara; City of Melbourne; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Flexible shifts across locations

Job summary

City of Boroondara is seeking Relief Librarians to support our Library Services team on a casual basis, assisting across multiple branches in Melbourne’s eastern suburbs.

You will deliver frontline customer service, provide readers' advisory, and help members access collections and digital resources. The role includes occasional supervision, with opportunities to engage diverse communities in a dynamic, fast-paced library environment.

Qualifications

• Tertiary qualification eligible for ALIA membership.
• Experience in a public library is preferred.
• Strong customer service and communication skills.
• Ability to assist customers with digital tools and information resources.
• Demonstrated ability to supervise, mentor and support staff.
• Proficient with MS Office and web-based resources.

Responsibilities

• Deliver frontline customer service in person, by phone and online.
• Provide readers' advisory, reference and information services.
• Promote library collections, digital resources, programs and events.
• Support operations including opening/closing, cash handling and welcoming spaces.
• Assist with collection presentation, stock management and merchandising.
• Supervise service delivery and staff when rostered as Day Senior.
• Collaborate across locations to meet service needs.

Skills

Customer service

Readers' advisory

Information services

Staff supervision

Digital literacy

Education

ALIA eligibility

Tools

Microsoft Office

Web-based technologies

Job description

Are you passionate about connecting people with information, ideas and community? We're seeking enthusiastic and customer-focused Relief Librarians to join our Library Services team on a casual basis and support our vibrant network of libraries across Boroondara.

In this varied role, you'll provide high-quality customer service, professional readers' advisory and information services, and support the day-to-day operations of our libraries. You'll have the opportunity to work across multiple library locations, helping community members access our collections, digital resources, programs and services.

What you'll do

• Deliver exceptional frontline customer service in person, by phone and online.
• Provide readers' advisory, reference and information services.
• Promote library collections, digital resources, programs and events.
• Support library operations, including opening and closing procedures, cash handling and maintaining welcoming library spaces.
• Assist with collection presentation, stock management and merchandising.
• Supervise service delivery and support staff when rostered as Day Senior.
• Work collaboratively across library locations to meet service needs.

About you

You are a customer-focused library professional who enjoys working with diverse communities and thrives in a flexible, fast-paced environment.

You will bring

• A tertiary qualification that confers eligibility for professional membership of the Australian Library and Information Association (ALIA).
• Experience working in a library environment, preferably within a public library.
• Strong customer service and communication skills.
• The ability to confidently assist customers with digital technology and information tools.
• Demonstrated ability to supervise, support and mentor staff.
• Strong computer skills, including Microsoft Office and web-based technologies.
• An appreciation of diverse cultures and communities; additional language skills are highly regarded.

At City of Boroondara, we're committed to creating a healthy, connected and sustainable community. Our people are guided by our values of Innovate, Integrity, Respect, Own-it, Collaborate and Customer, and we work together to deliver outstanding services that make a difference every day.

What's on offer

• Flexible work across multiple library locations.
• Opportunities for evening, weekend and school holiday shifts.
• A supportive team environment serving one of Melbourne's most engaged library communities.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Clearance. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.