Library Officer (Customer Support) (15269)

Council Jobs; Melbourne; On-site; AUD 79,000 - 85,000; Part time

Job summary

City of Boroondara is seeking a Library Officer (Customer Support) to deliver outstanding customer experiences across our library service. You will assist customers with enquiries, process circulation and membership transactions, and promote collections, programs and events in a busy public library environment.

This part-time role (14 hours per week) is based mainly at Greythorn Library Lounge and requires regular evening and weekend work, with the ability to support across other library

Qualifications

• Experience in a frontline customer service role; public library experience preferred.
• Requires a relevant post-secondary qualification.
• Strong communication and interpersonal skills.
• Ability to work across multiple library locations.
• Ability to lift, push or carry library resources around library facilities.

Responsibilities

• Assist customers with enquiries and transactions.
• Manage circulation and membership transactions.
• Promote library collections, programs and events.
• Provide friendly, responsive service to library users.
• Collaborate with Customer Support and broader library staff to deliver services across locations.

Skills

Customer service

Interpersonal skills

Frontline service

Problem solving

Time management

Education

Relevant post-secondary qualification

Tools

Microsoft Office

Library online systems

Job description

Library Officer (Customer Support) (15269)

• Part-time temporary position until 22 August 2027 (14hrs per week spread over Tuesday, Wednesday & Friday)
• Fantasticopportunityto join ourdynamic Library Services team!
• $78,621 - $84,734 Band 4 (pro rata to be applied)plus Superannuation
• This position is primarily based at the Greythorn Library Lounge but is expected to work across all library location as needed

If you enjoy working with people, thrive in a busy customer service environment and have outstanding interpersonal skills,, this may be the perfect opportunity for you.Join our dynamic library service and play a key role in creating positive experiences for our community.

Please note that all positions require regular evening and weekend work.

A little bit about the role

The Library Officer (Customer Support) plays an important role in delivering outstanding customer experiences across our library service. Working collaboratively with the Customer Support team and broader library staff, this position supports the day-to-day delivery of library services by assisting customers with enquiries, managing circulation and membership transactions, and promoting library collections, programs and events. Through friendly, responsive and professional service, the Library Officer helps create a welcoming and engaging environment for all library users.

What will you bring to the role?

We are seeking a motivated and customer-focused individual to join our team and help deliver exceptional library experiences for the Boroondara community. You will be passionate about providing outstanding customer service, enjoy working with a diverse range of people, and thrive in a collaborative environment.

To be successful in this role you will have:

• Well-developed interpersonal and communication skills, with the ability to engage effectively with people from diverse backgrounds.
• Experience in a frontline customer service role; experience in a public library environment will be highly regarded.
• Strong problem-solving skills, with the ability to adapt, learn and respond to changing situations.
• Effective time management and organisational skills, with the ability to prioritise work and respond to customer demand.
• A positive, proactive approach and a commitment to delivering high-quality customer experiences.

The successful applicant will also have:

• A relevant post-secondary qualification
• Confidence using a variety of digital devices and consumer technologies.
• Strong computer skills, including experience with Microsoft Office applications and online systems. The ability to lift, push or carry library resources around library facilities (subject to appropriate Occupational Health and Safety regulations), and
• A current driver's license (advantageous).

Employment Requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working with Children Clearance.
• Subject to a satisfactory medical check

For any further information please refer to theposition description, or contact Gitte Mortensen during business hours on 9278 4339 for a confidential discussion.

If you want to know more about the benefits of working for the City of Boroondara, please visit ourCareers Website.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Clearance. Additionally, some applicants may also be required to undergo a National Criminal History check and/or medical check as per the requirements of the role.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.

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