Relief Customer Banking Specialist — Travel Between Branches

Commonwealth Bank of Australia; Melbourne; On-site; AUD 32,000 - 46,000; Part time

Job summary

Commonwealth Bank of Australia—Roxburgh Park Branch—is seeking a Customer Banking Specialist Relief for a part-time, permanent position (26 hours per week). The role covers Roxburgh Park and neighbouring branches (Gladstone Park, Broadmeadows, Craigieburn) with modest travel expectations.

You will engage customers to assess banking needs, assist with account maintenance and credit applications, and showcase Home Loans, Business Banking and digital options, while maintaining service and risk

Qualifications

• Experience in financial services, retail or hospitality preferred.
• Ability to explain banking terms clearly to customers.
• Demonstrated empathy and ability to place customer at the centre of service.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and credit product applications.
• Complete Financial Health Checks to assess customer needs and changes.
• Demonstrate in-branch technology and digital banking options to customers.
• Problem solve and drive processes while upholding risk and compliance.

Skills

Customer service

Financial literacy

Communication

Problem solving

Job description

Commonwealth Bank of Australia—Roxburgh Park Branch—is seeking a Customer Banking Specialist Relief for a part-time, permanent position (26 hours per week). The role covers Roxburgh Park and neighbouring branches (Gladstone Park, Broadmeadows, Craigieburn) with modest travel expectations.

You will engage customers to assess banking needs, assist with account maintenance and credit applications, and showcase Home Loans, Business Banking and digital options, while maintaining service and risk