Customer Banking Specialist Relief

Commonwealth Bank of Australia; Melbourne; On-site; AUD 32,000 - 46,000; Part time

Job summary

Commonwealth Bank of Australia—Roxburgh Park Branch—is seeking a Customer Banking Specialist Relief for a part-time, permanent position (26 hours per week). The role covers Roxburgh Park and neighbouring branches (Gladstone Park, Broadmeadows, Craigieburn) with modest travel expectations.

You will engage customers to assess banking needs, assist with account maintenance and credit applications, and showcase Home Loans, Business Banking and digital options, while maintaining service and risk

Qualifications

• Experience in financial services, retail or hospitality preferred.
• Ability to explain banking terms clearly to customers.
• Demonstrated empathy and ability to place customer at the centre of service.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, account maintenance and credit product applications.
• Complete Financial Health Checks to assess customer needs and changes.
• Demonstrate in-branch technology and digital banking options to customers.
• Problem solve and drive processes while upholding risk and compliance.

Skills

Customer service

Financial literacy

Communication

Problem solving

Job description

Roxburgh Park Branch - Customer Banking Specialist Relief

Permanent part-time opportunity - 26 hours per week

Roster:

• Monday: 9:30am - 4pm
• Tuesday & Wednesday: 11am - 4pm
• Thursday and Friday: 10:30am - 3:30pm

Relief role - This role will require the successful candidate to support the Gladstone Park, Broadmeadows, Roxburgh Park and Craigieburn Branches - reasonable travel required

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist Relief in our Roxburgh Park Branch, you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal & Torres Strait Islander people encouraged to apply

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Advertising End Date: 22/11/2026