Customer Banking Specialist Relief

Commonwealth Bank; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief to cover Roxburgh Park Branch and travel to nearby branches as required. It is a permanent part-time role, 26 hours per week with a fixed roster.

You will engage with customers to understand their banking needs, including home loans, business banking and financial advice, while providing digital banking support and ensuring a smooth in-branch experience across multiple locations.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Able to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and identify changes.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Skills

Customer Service

Communication

Problem solving

Job description

Please note that rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster

Roxburgh Park Branch - Customer Banking Specialist Relief:

• Permanent part time opportunity - 26 hours per week

Roster:

• Monday: 9:30am - 4pm
• Thursday and Friday: 10:30am -3:30pm

Relief role - This role will require the successful candidate to support the Gladstone Park, Broadmeadows, Roxburgh Park and Craigieburn Branches - reasonable travel required

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist Relief in ourRoxburgh Park Branch,you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts andprocess applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’reinterested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms ina clear way
• The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply