Relationship Associate

Mcmillan Shakespeare Group; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Sonder wellbeing platform

12 weeks parental leave

Learning & development opportunities

Income protection insurance

Exempt Employee Share Plan

Volunteer leave

Rewards program

Hybrid working

Job summary

MMS is seeking a Relationship Associate to support a Sydney portfolio, acting as a trusted advisor to employer partners and driving participation in salary packaging and novated leasing programs. The role emphasizes engagement, education, and long-term partnerships to deliver tangible value.

You will work with Relationship Managers and internal teams to execute engagement strategies and manage a diverse client portfolio in a hybrid work setting.

Qualifications

• You build trust quickly and engage stakeholders.
• Confident presenting to groups of varying sizes.
• Strong communication and influencing abilities.
• Proactive, solutions-focused mindset in daily work.
• Excellent planning, organisation and time management.
• High attention to detail with multi-priority focus.
• Resilience and initiative to deliver great customer experiences.

Responsibilities

• Build and nurture relationships with key employer contacts and partners.
• Deliver engaging education sessions and presentations to employees.
• Identify opportunities to increase program participation and generate leads.
• Coordinate onsite marketing activities, sponsorships, events and awareness campaigns.
• Develop networks to maximise access to employees through digital and face-to-face channels.
• Collaborate with Marketing, Client Relationship teams and Business Development Managers on strategic initiatives.
• Champion the voice of customers by providing feedback to improve service delivery.
• Monitor, report and celebrate portfolio success while seeking continual improvements.

Skills

Outstanding relationship-building

Public speaking

Communication & influencing

Planning & organisation

Time management

Attention to detail

Resilience & initiative

Job description

Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

In your Relationship Associate role, you will become a trusted advisor, influence customer outcomes, and play a key role in our Sydney team.

In your new role, you'll be the face of our business within a portfolio of key employer partners, helping to grow participation in our salary packaging and novated leasing programs through education, engagement and strategic relationship management.

This is a role for someone who loves variety, enjoys autonomy, and is motivated by building long-term partnerships that deliver real value.

Here’s how you will make a difference in this role

You’ll work closely with our Relationship Managers and internal teams to develop and execute engagement strategies across your portfolio. Every day will be different.

At MMS clear expectations help our people Be the Difference.

Your key responsibilities in this role will include:

• Build and nurture strong relationships with key employer contacts and strategic partners with our existing Charity, Health, Not for Profit, Corporate and Mining customers
• Deliver engaging education sessions and presentations to employees.
• Identify new opportunities to increase program participation and generate quality leads.
• Coordinate onsite marketing activities, sponsorships, events and awareness campaigns.
• Develop networks that maximise access to employees through digital and face-to-face channels.
• Collaborate with Marketing, Client Relationship teams and Business Development Managers to execute strategic initiatives.
• Champion the voice of your customers by providing valuable feedback that enhances service delivery.
• Monitor, report and celebrate the success of your portfolio while continually looking for ways to improve customer engagement.

To be considered for this role you will have:

You're someone who knows how to build trust quickly. You're confident presenting to groups, comfortable managing multiple priorities, and love finding creative ways to engage customers.

• Outstanding relationship-building and stakeholder management skills.
• Confidence presenting to both small and large audiences.
• Strong communication and influencing abilities.
• A proactive, solutions-focused mindset.
• Excellent planning, organisation and time management skills.
• High attention to detail and the ability to manage competing priorities.
• Resilience, initiative and a passion for delivering exceptional customer experiences.
• A current unrestricted clean driver's licence.
• Ability to do some travel on an ad hoc basis

Experience in salary packaging, novated leasing, financial services or a similar relationship management environment will be highly regarded, but we're equally interested in people who have built successful careers in customer engagement and account management within a service provider organisation.

What we can offer you:

Strong culture and the support of a values-based recognition program

Novated leasing benefits and discounts

12 weeks paid parental leave

Comprehensive learning and development opportunities to support your career growth

Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

Exempt Employee Share Plan

Volunteer leave & Career break

MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

We value the skills and attributes veterans can bring to our organisation.

We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at