Relationship Associate

Plan Partners; Willoughby; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Company phone and laptop

Autonomy to manage your portfolio

Collaborative team environment

Career development opportunities

Impact with leading employer partners

Job summary

McMillan Shakespeare Group (MMS) is seeking a Relationship Associate to manage a portfolio of employer partners in Sydney. You’ll educate employees, drive engagement, and uncover opportunities to grow program participation through strategic relationship management.

You will collaborate with internal teams, deliver sessions, and build long-term partnerships that deliver real value. The role offers hybrid work, autonomy, and opportunities for professional growth within Australia’s leading employer

Qualifications

• Build trust quickly with clients and partners.
• Confident presenting to groups and managing multiple priorities.
• Outstanding relationship-building and stakeholder management skills.
• Confident presenting to small and large audiences.
• Strong communication and influencing abilities.
• Proactive, solutions-focused mindset.
• Excellent planning, organisation and time management.
• High attention to detail and ability to manage competing priorities.
• Resilience and initiative delivering exceptional customer experiences.
• Current unrestricted clean driver's licence.
• Ability to travel on ad hoc basis.
• Experience in salary packaging, novated leasing, financial services or related relationship management is valued.

Responsibilities

• Build and nurture strong relationships with employer contacts and strategic partners across charity, health, not-for-profit, corporate and mining customers.
• Deliver engaging education sessions and presentations to employees.
• Identify opportunities to increase program participation and generate quality leads.
• Coordinate onsite marketing activities, sponsorships, events and campaigns.
• Develop networks to maximise access to employees through digital and face-to-face channels.
• Collaborate with Marketing, Client Relationship and Business Development Managers on strategic initiatives.
• Champion customer voice through feedback to improve service delivery.
• Monitor, report and celebrate portfolio success and seek improvements in engagement.

Skills

Trust-building

Public speaking

Relationship management

Stakeholder management

Communication

Planning & organization

Detail oriented

Travel flexibility

Tools

CRM systems

Job description

Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives. In your Relationship Associate role, you will become a trusted advisor, influence customer outcomes, and play a key role in our Sydney team. In your new role, you'll be the face of our business within a portfolio of key employer partners, helping to grow participation in our salary packaging and novated leasing programs through education, engagement and strategic relationship management. This is a role for someone who loves variety, enjoys autonomy, and is motivated by building long-term partnerships that deliver real value. Here's how you will make a difference in this role… You'll work closely with our Relationship Managers and internal teams to develop and execute engagement strategies across your portfolio. Every day will be different. At MMS clear expectations help our people Be the Difference.

Your key responsibilities in this role will include:

• Build and nurture strong relationships with key employer contacts and strategic partners with our existing Charity, Health, Not for Profit, Corporate and Mining customers
• Deliver engaging education sessions and presentations to employees.
• Identify new opportunities to increase program participation and generate quality leads.
• Coordinate onsite marketing activities, sponsorships, events and awareness campaigns.
• Develop networks that maximise access to employees through digital and face-to-face channels.
• Collaborate with Marketing, Client Relationship teams and Business Development Managers to execute strategic initiatives.
• Champion the voice of your customers by providing valuable feedback that enhances service delivery.
• Monitor, report and celebrate the success of your portfolio while continually looking for ways to improve customer engagement.

To be considered for this role you will have:

• You're someone who knows how to build trust quickly.
• You're confident presenting to groups, comfortable managing multiple priorities, and love finding creative ways to engage customers.
• Outstanding relationship-building and stakeholder management skills.
• Confidence presenting to both small and large audiences.
• Strong communication and influencing abilities.
• A proactive, solutions-focused mindset.
• Excellent planning, organisation and time management skills.
• High attention to detail and the ability to manage competing priorities.
• Resilience, initiative and a passion for delivering exceptional customer experiences.
• A current unrestricted clean driver's licence.
• Ability to do some travel on an ad hoc basis.
• Experience in salary packaging, novated leasing, financial services or a similar relationship management environment will be highly regarded, but we're equally interested in people who have built successful careers in customer engagement and account management within a service provider organisation.

You’ll receive:

• Fully maintained company vehicle.
• Company phone and laptop.
• The autonomy to manage your own portfolio.
• A collaborative and supportive team environment.
• Opportunities for professional growth and career development.
• The chance to make a genuine impact with some of Australia's leading employer partners.

What we can offer you:

• Strong culture and the support of a values-based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & Career break
• MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

We value the skills and attributes veterans can bring to our organisation.

We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.

All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [e-mail].

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional service. Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.