Relationship Associate

McMillan Shakespeare; Willoughby; Híbrido; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully maintained company vehicle

Company phone and laptop

Autonomy to manage your own portfolio

Collaborative team environment

Career development opportunities

Descripción de la vacante

McMillan Shakespeare is seeking a Relationship Associate to be the face of our Sydney team within a portfolio of employer partners. You will educate, engage and manage relationships to grow salary packaging and novated leasing participation.

In this role you will partner with Relationship Managers and internal teams to implement engagement strategies, delivering value and building long-term partnerships across diverse clients.

Formación

• Excellent relationship-building and stakeholder management skills.
• Confidence presenting to groups of various sizes.
• Strong communication and influencing abilities.
• Proactive, solutions-focused mindset.
• Excellent planning, organisation and time management.
• High attention to detail with ability to manage competing priorities.
• Resilience and initiative with a passion for customer experiences.

Responsabilidades

• Build and nurture strong relationships with key employer contacts and strategic partners across Charity, Health, Not for Profit, Corporate and Mining customers.
• Deliver engaging education sessions and presentations to employees.
• Identify new opportunities to increase program participation and generate quality leads.
• Coordinate onsite marketing activities, sponsorships, events and awareness campaigns.
• Develop networks to maximise access to employees through digital and face-to-face channels.
• Collaborate with Marketing, Client Relationship teams and Business Development Managers on strategic initiatives.
• Champion the voice of customers by providing feedback to improve service delivery.
• Monitor and report portfolio success and seek ways to improve engagement.

Conocimientos

Relationship building

Stakeholder management

Presentation

Communication

Planning

Time management

Attention to detail

Resilience

Travel flexibility

Descripción del empleo

Making a differenceisn’tjust ourpurpose,it’swhat motivates our people every day. For us, work is not aboutticking a box.It’sabout knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

In your Relationship Associate role, you will become a trusted advisor, influence customer outcomes, and play a key role in our Sydney team.

In your new role, you'll be the face of our business within a portfolio of key employer partners, helping to grow participation in our salary packaging and novated leasing programs through education, engagement and strategic relationship management.

This is a role for someone who loves variety, enjoys autonomy, and is motivated by building long-term partnerships that deliver real value.

Here’show you will make a difference in this role…

You’ll work closely with our Relationship Managers and internal teams to develop and execute engagement strategies across your portfolio. Every day will be different.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

Build and nurture strong relationships with key employer contacts and strategic partners with our existing Charity, Health, Not for Profit, Corporate and Mining customers

Deliver engaging education sessions and presentations to employees.

Identify new opportunities to increase program participation and generate quality leads.

Coordinate onsite marketing activities, sponsorships, events and awareness campaigns.

Develop networks that maximise access to employees through digital and face-to-face channels.

Collaborate with Marketing, Client Relationship teams and Business Development Managers to execute strategic initiatives.

Champion the voice of your customers by providing valuable feedback that enhances service delivery.

Monitor, report and celebrate the success of your portfolio while continually looking for ways to improve customer engagement.

To be considered for this role you will have:

You're someone who knows how to build trust quickly. You're confident presenting to groups, comfortable managing multiple priorities, and love finding creative ways to engage customers.

Outstanding relationship-building and stakeholder management skills.

Confidence presenting to both small and large audiences.

Strong communication and influencing abilities.

A proactive, solutions-focused mindset.

Excellent planning, organisation and time management skills.

High attention to detail and the ability to manage competing priorities.

Resilience, initiative and a passion for delivering exceptional customer experiences.

Ability to do some travel on an ad hoc basis

Experience in salary packaging, novated leasing, financial services or a similar relationship management environment will be highly regarded, but we're equally interested in people who have built successful careers in customer engagement and account management within a service provider organisation.

We believe our people do their best work when they're equipped with the right tools and supported to succeed. You'll receive:

Fully maintained company vehicle.

Company phone and laptop.

The autonomy to manage your own portfolio.

A collaborative and supportive team environment.

Opportunities for professional growth and career development.

What we can offer you:

Novated leasing benefits and discounts

12 weeks paid parental leave and access to our Parents Portal

Comprehensive learning and development opportunities to support your career growth

Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

We embrace hybrid working and welcome conversations about flexibility.

We value the skills and attributes veterans can bring to our organisation.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.