Support Pro - Oly

McMillan Shakespeare; Melbourne; Hybrid; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Novated leasing benefits

12 weeks paid parental leave

Learning and development opportunities

Sonder digital wellbeing platform

Income protection insurance

Exempt Employee Share Plan

Job summary

McMillan Shakespeare in Melbourne is seeking a Support Pro to join our Customer Operations team on a 12-month, full-time, hybrid role with two days in our Melbourne CBD office on Thursdays and Fridays and three days from home. You’ll handle a busy mix of phone, email and online enquiries, guiding customers through the next steps and helping them understand novated leasing.

Join a team that explains leasing options, reviews lease documents and coordinates with internal teams to resolve issues.

Qualifications

• Experience in hospitality, retail, customer service or administration.
• Strong listening and communication skills.
• Good organisational and multitasking abilities.
• Attention to detail and accurate record-keeping.
• Proficient with Outlook, Word and Excel; quick to learn new systems.

Responsibilities

• Answer customer enquiries with clear, friendly advice and next steps.
• Explain novated leasing options and processes to customers.
• Coordinate with internal teams to resolve issues.
• Keep accurate customer records and follow up on requests.
• Support the Customer Operations team to meet service goals.

Skills

Hospitality background

Customer service

Organisation

Multitasking

Communication

Tools

Outlook

Word

Excel

Job description

Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

This is a 1 year Full Time Limited Tenure

This is a Hybrid role with two days in our Melbourne CBD office on Thursdays and Fridays, and three days working from home. You'll handle a busy mix of phone, email and online enquiries, working towards clear service, quality and productivity goals.

At Oly, we're making novated leasing available to more Aussies, including people working in small and medium businesses. We help customers understand their options, manage the details and get on with enjoying their car.

We're backed by the McMillan Shakespeare Group, one of Australia's largest salary packaging and novated leasing providers. And we're looking for a Support Pro who enjoys helping people, getting things organised and seeing a task through.

New to novated leasing? That's okay. Our experienced team will help you learn the ropes.

Here's how you will make a difference in this role…

As the Support Pro, when a customer has a question, needs an update or wants help sorting something out, you'll be there to make their next step clear.

As part of our Customer Operations team, you'll support customers throughout their lease, explaining a claim, checking lease documents or working with another team to resolve an enquiry.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

Answering customer enquiries with clear, friendly advice and practical next steps.

Reviewing and processing claims approvals in line with procedures and your authority including preparing lease documents and checking files for accuracy, completeness and compliance.

Working with internal teams and third parties to resolve issues and keep things moving and keeping accurate customer records.

Taking ownership of follow-ups so customers know what's happening and when to expect an update.

Sharing ideas that make everyday tasks easier for customers and the team.

To be considered for this role you will have:

Your experience from hospitality, retail, customer service or administration will be an asset to this role.

A helpful approach. You listen, ask questions and explain things in a way people can understand.

Your organisation and multitasking will assist with keep track of follow-ups and work through your priorities.

Attention to detail and recording keeping will be supported by your confidence with technology using Outlook, Word and Excel, and learning new systems.

Initiative and good judgement with ability to work independently and know when to ask for help.

Having a team mindset you will be able to share what you know, support your colleagues and adapt when priorities change.

What you can expect from us:

Training and support to build your knowledge of novated leasing.

Opportunities to develop your skills and progress your career.

Working hybrid with a mix of office connection and working from home.

Support from your team with clear expectations, providing trust and support to take ownership of your work.

What doing well looks like:

Building rapport with Customers and following up with their enquires.

Work within the team to contribute to the team's service and productivity goals.

You do need curiosity, with a willingness to learn.

What we can offer you:

• Novated leasing benefits and discounts
• 12 weeks paid parental leave and access to our Parents Portal
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan

Embracing our value ofEveryone Matterswe hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

We embrace hybrid working and welcome conversations about flexibility.

We value the skills and attributes veterans can bring to our organisation.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at ***************@mmsg.com.au