Regional - Technical Support & Field Services

Ruakura; Orange City Council; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Travel expenses covered

Phone and laptop provided

Uniforms provided

Initial training

Job summary

Ruakura in NSW seeks a hands-on Technical Support & Field Services professional to inspect dairy farm equipment, service chemical application systems, and support customers in maintaining hygienic operations across farming and processing facilities.

The role involves travel across Central West NSW and Northern Victoria, extensive hands-on work, and full training with ongoing development. A strong customer focus and practical problem-solving are essential.

Qualifications

• Practical, technically minded with hands-on skills.
• Experience with tools used in electrical, plumbing or mechanical trades.
• Willingness to learn and develop technical skills.

Responsibilities

• Conduct hygiene inspections of dairy farm milking machines & milk storage infrastructure.
• Assist customers in maintaining optimal hygiene in their operations.
• Service chemical application equipment.
• Use chemical testing systems (titrations, colorimeters, test strips).
• Provide technical support to customers.
• Stocktaking to assist supply of hygiene chemicals.
• Respond to system alerts & troubleshooting issues.
• Phone-based & remote technical backup.
• Installation of chemical application equipment.

Skills

Hand tools

Power tools

Customer service

Troubleshooting

Problem solving

Teamwork

Attention to detail

Learning mindset

Reliability

Field service

Tools

Hand tools

Power tools

Testing equipment

Job description

Regional - Technical Support & Field Services

Industrial Hygiene - Technical Support & Field Services Role

We are looking for a technically minded, yet practical, individual to join our team: the role is well suited to a candidate who has experience providing technical services to food processing, farming, or heavy industry.

Experience working with industrial chemicals is preferable, but not essential. Likewise, some experience in account management would be beneficial.

The successful applicant will be a self-motivated & competent operator who can support our customers in maintaining optimal hygiene in their dairy parlours & in other farming or food processing facilities.

You will be responsible for the assembly, installation, servicing and maintenance of a range of electrical and mechanical equipment, including dosing systems, chemical pumps, diaphragm pumps and other fluid-handling equipment.

Previous experience with this type of equipment is advantageous but not essential. Full training and ongoing support will be provided to the right person.

This is a varied role combining the highest level of customer service, equipment installation, servicing and maintenance.

The role is ideally suited to someone with experience in electrical, plumbing, mechanical or similar hands-on trades. A formal trade qualification is not essential — practical ability, problem-solving skills and a willingness to learn are what matter most.

The position requires travel around Central West NSW & Northern Victoria (approximately one week per month in the Shepparton area).

About Us

Ruakura is a family-owned and operated Australian business with over 40 years of continuous growth. We manufacture, distribute & support a range of industrial hygiene chemicals for food production & processing applications, including dairy / poultry farming & milk processing.

We rarely advertise positions as our team members tend to stay with us for many years.

This is an excellent opportunity to join a reputable Australian company with a friendly, supportive culture and strong management support.

• Practical, technically minded and confident using hand and light power tools
• A good problem solver with attention to detail
• Passionate about providing excellent customer service and supporting the growth of the business
• Well-developed trouble-shooting& problem-solving skills
• Willing to learn and develop their technical skills
• Customer-focused with excellent people skills
• The ability to work in both solo & team-based environments
• Punctual, self-motivated, reliableand detail-oriented

Requirements

• Confined space permit desirable, but not essential
• Restricted Electrical Licence (Disconnect/Re-connect) desirable, but not essential

Main Responsibilities

• Conducting hygiene inspections of dairy farm milking machines & milk storage infrastructure
• Assisting our customers in maintaining optimal hygiene in their operations
• Servicing chemical application equipment
• Use of chemical testing systems such as titrations, colorimeters, test strips, etc
• Providing technical support to customers
• Stocktaking to assist in seamless supply of hygiene chemicals
• Responding to system alerts & troubleshooting issues
• Phone-based & remote technical backup
• Installation of chemical application equipment
• Friendly, supportive work environment
• Company vehicle provided as part of the role
• All travel expenses covered including accommodation & meals
• Phone, laptop & uniforms provided

What We Offer

• Friendly and supportive work environment
• Full-time Monday–Friday position
• Company-provided shirts, jacket and safety boots
• Three months of intensive initial training
• Ongoing training, support and development
• A varied role with plenty of opportunity to build your technical skills
• The opportunity to become a valued long-term member of a stable Australian family business

Full-time role

Salary based on experience ranging from $75,000 to $90,000 + Super + Work Vehicle

Closing Date: 29th October 2026

If you are a hands-on, reliable and technically minded person who enjoys working with customers, solving problems and working with equipment, we would love to hear from you.