Field Service Technician

Sawyer Sourcing; Mildura; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Company vehicle and tools provided

Job summary

Sawyer Sourcing in Mildura (VIC), Riverland (SA) and Adelaide Metro Areas is seeking a Field Service Technician to service customers across the food processing and packaging sectors. This role offers a competitive salary and a chance to work across multiple sites.

We value a trade-qualified technician with strong fault-finding and customer service skills, who can travel across the region and represent the business professionally on every site visit.

Qualifications

• Trade-qualified technician with Certificate III.
• Experience in servicing industrial equipment.
• Strong problem-solving and customer-facing skills.

Responsibilities

• Installation, servicing and maintenance of industrial equipment.
• Diagnosing and repairing mechanical and electrical faults.
• Preventative and breakdown maintenance.
• Providing technical support and on-site customer service.
• Building relationships with customers and site personnel.
• Completing service reports and documentation.
• Working independently across multiple sites.
• Representing the company professionally on site.

Skills

Mechanical experience

Electrical experience

Fault finding

Customer service

Driver's licence

Travel readiness

Education

Certificate III in Maintenance Fitting

Certificate III in Mechanical Fitting

Electrical Trade

Automotive Mechanic

Industrial trade

Job description

Mildura (VIC), Riverland (SA) & Adelaide Metro Areas

$87,000 – $95,000 + Super (depending on experience)

Employment Type

Full-Time

Join a Growing Team Supporting Australia's Food & Packaging Industry

We are seeking an experienced and motivated Field Service Technician to service customers throughout the Mildura, Riverland and Adelaide regions. This is an exciting opportunity for a trade-qualified technician who enjoys variety, problem-solving, and working directly with customers across the food processing and packaging sectors.

Location Mildura (VIC), Riverland (SA) & Adelaide Metro Areas Salary $87,000 – $95,000 + Super (depending on experience) Employment Type Full-Time

Join a Growing Team Supporting Australia's Food & Packaging Industry

We are seeking an experienced and motivated Field Service Technician to service customers throughout the Mildura, Riverland and Adelaide regions. This is an exciting opportunity for a trade-qualified technician who enjoys variety, problem-solving, and working directly with customers across the food processing and packaging sectors.

This role is ideal for someone who can combine strong technical capability with excellent customer service — a technician who not only fixes equipment, but also builds confidence, communicates clearly, and represents the business professionally on every site visit.

About the Role

As a Field Service Technician, you will be responsible for:

• Installation, servicing and maintenance of industrial equipment
• Diagnosing and repairing mechanical and electrical faults
• Preventative and breakdown maintenance
• Providing technical support and customer service on-site
• Building and maintaining positive relationships with customers and site personnel
• Ensuring customers are kept informed of service outcomes, maintenance recommendations and equipment performance
• Completing service reports and maintenance documentation accurately and professionally
• Working independently across multiple customer sites
• Representing the company in a professional and customer-focused manner at all times

Customer Service Focus

As a key representative of the business, you will be expected to deliver a high standard of customer service during every site visit. This includes clear communication, professional conduct, practical problem-solving, and a genuine focus on helping customers keep their operations running smoothly.

• Develop strong working relationships with customers, operators, maintenance teams and production personnel
• Understand customer operational requirements and provide practical, outcome-focused solutions
• Respond professionally and positively to customer enquiries, concerns and service requirements
• Explain technical issues, repairs and recommendations in a clear and customer-friendly way
• Identify opportunities to improve equipment reliability, reduce downtime and improve customer outcomes
• Provide timely updates regarding repairs, maintenance activities, parts requirements and recommended next steps

Skills & Experience

We are looking for candidates with:

• Strong mechanical and/or electrical experience
• Trade qualification (Certificate III) in one of the following:

• Maintenance Fitting
• Mechanical Fitting
• Electrical Trade
• Automotive Mechanic
• Related industrial trade

• Ability to fault-find and troubleshoot equipment
• Strong communication and customer service skills
• Ability to explain technical issues and solutions clearly to customers
• A proactive approach to customer support and problem resolution
• Current driver's licence
• Ability to travel within the service region

Highly Regarded Experience

Previous experience within any of the following industries will be advantageous:

• Food manufacturing
• Fruit packing and processing facilities
• Labelling equipment
• Packaging machinery
• Conveying systems
• Industrial automation and production equipment

What's on Offer?

• Competitive salary package of $87,000 – $95,000 + Super
• Company vehicle and tools provided (if applicable)
• Work across a diverse customer base and technologies
• Ongoing training and career development
• Stable, long-term employment with a growing business
• Regional and metropolitan coverage across Victoria and South Australia