Regional Strategic Product Consulting Lead

Procore Technologies; Sydney; Hybrid; AUD 210,000 - 289,000; Full time

Job summary

Procore Technologies seeks a Manager, Strategic Product Consultants to lead the regional Professional Services team in Australia, driving strategic direction and operational cadence. You will ensure customer adoption of the platform and measurable business value, collaborating with Sales, Onboarding, CS, and Solutions Engineering.

You will report to the Head of Professional Services, APAC, based in Sydney with flexible remote options within Australia.

Qualifications

• Bachelor’s degree or equivalent practical experience in Business, Construction Management, Civil Engineering, or related field.
• 4+ years of experience managing teams in a SaaS, professional services, or consulting environment, with proven coaching ability.
• 8+ years of customer-facing professional services or consulting on SaaS platforms, including implementation and advisory.

Responsibilities

• Lead, coach, and develop a high-performing regional team of Strategic Product Consultants, setting clear expectations and career progression.
• Define and execute the team’s operational cadence and resource planning across Enterprise, Commercial, and SOW delivery.
• Track and manage metrics: billable delivery, utilization, project margins, product adoption, customer satisfaction.
• Serve as senior escalation point for complex workflows and product issues in customer conversations.
• Partner with Sales, Solutions Engineering, and PSSC to review SOWs, scope effort, and articulate service value.
• Evolve service catalogue, SOPs, and delivery playbooks for scalable customer engagements.
• Pilot modern delivery frameworks and AI-enabled ways of working; drive change and innovation.
• Collaborate with regional/global Product and CS leaders to channel market insights.

Skills

Leadership

Stakeholder management

English communication

Travel readiness

Education

Bachelor’s degree or equivalent practical experience in Business / Construction Management / Civil Engineering

Tools

Salesforce

PSA tools

Job description

Procore Technologies seeks a Manager, Strategic Product Consultants to lead the regional Professional Services team in Australia, driving strategic direction and operational cadence. You will ensure customer adoption of the platform and measurable business value, collaborating with Sales, Onboarding, CS, and Solutions Engineering.

You will report to the Head of Professional Services, APAC, based in Sydney with flexible remote options within Australia.