Manager, Strategic Product Consultants

Procore Technologies; Sydney; Hybrid; AUD 210,000 - 289,000; Full time

Job summary

Procore Technologies seeks a Manager, Strategic Product Consultants to lead the regional Professional Services team in Australia, driving strategic direction and operational cadence. You will ensure customer adoption of the platform and measurable business value, collaborating with Sales, Onboarding, CS, and Solutions Engineering.

You will report to the Head of Professional Services, APAC, based in Sydney with flexible remote options within Australia.

Qualifications

• Bachelor’s degree or equivalent practical experience in Business, Construction Management, Civil Engineering, or related field.
• 4+ years of experience managing teams in a SaaS, professional services, or consulting environment, with proven coaching ability.
• 8+ years of customer-facing professional services or consulting on SaaS platforms, including implementation and advisory.

Responsibilities

• Lead, coach, and develop a high-performing regional team of Strategic Product Consultants, setting clear expectations and career progression.
• Define and execute the team’s operational cadence and resource planning across Enterprise, Commercial, and SOW delivery.
• Track and manage metrics: billable delivery, utilization, project margins, product adoption, customer satisfaction.
• Serve as senior escalation point for complex workflows and product issues in customer conversations.
• Partner with Sales, Solutions Engineering, and PSSC to review SOWs, scope effort, and articulate service value.
• Evolve service catalogue, SOPs, and delivery playbooks for scalable customer engagements.
• Pilot modern delivery frameworks and AI-enabled ways of working; drive change and innovation.
• Collaborate with regional/global Product and CS leaders to channel market insights.

Skills

Leadership

Stakeholder management

English communication

Travel readiness

Education

Bachelor’s degree or equivalent practical experience in Business / Construction Management / Civil Engineering

Tools

Salesforce

PSA tools

Job description

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.

We are looking for a Manager, Strategic Product Consultants to set the strategic direction and operational cadence for our regional consulting team, ensuring customers adopt the platform and realise measurable business value. As the Manager, Strategic Product Consultants on our Professional Services team, you will work closely with Project Management, Onboarding, Customer Success, and Sales to orchestrate how specialist expertise is deployed across Enterprise engagements and product-specific Statements of Work. Your strengths in people leadership, SaaS professional services delivery, and construction domain expertise will drive your success.

You will report to the Head of Professional Services, APAC and will be based in Sydney, Australia (with flexibility for remote arrangements within Australia).

What You’ll Do

• Lead, coach, and develop a high-performing regional team of Strategic Product Consultants, setting clear expectations, running performance reviews, and building career progression pathways.
• Define and execute the team’s operational cadence and resource planning, balancing capacity across Enterprise, Commercial, and specialist SOW delivery motions.
• Track and manage team performance metrics, including billable delivery, utilisation, project margins, product adoption, and customer satisfaction.
• Serve as the senior escalation point for complex technical workflows, objection-handling, and product issues, joining customer-facing conversations when needed.
• Partner with Sales, Solutions Engineering, and Professional Services Solution Consultants (PSSCs) to review SOWs, ensure accurate effort scoping, and articulate service value.
• Evolve the SPC service catalogue, standard operating procedures, and delivery playbooks to ensure scalable, repeatable, and profitable customer engagements.
• Champion change and operational innovation by piloting modern delivery frameworks, enablement assets, and AI-enabled ways of working.
• Collaborate closely with regional and global Product and Customer Success leaders to channel local market insights and direct customer feedback.

What You Bring

• Bachelor’s degree or equivalent practical experience in Business, Construction Management, Civil Engineering, or a related field.
• 4+ years of experience managing teams in a SaaS, professional services, or consulting environment, with a proven track record of coaching and retaining top talent.
• 8+ years of customer-facing professional services or consulting experience on SaaS platforms, spanning implementation, training, and strategic advisory.
• Background in the construction industry or delivering technology to the built environment (with familiarity in project execution or construction financial workflows) is highly regarded.
• Strong commercial acumen and hands-on familiarity with Professional Services Automation (PSA) tools and Salesforce to manage forecasting, margins, and utilisation.
• Exceptional English verbal, written, and presentation skills, with demonstrated confidence facilitating executive-level discussions and stakeholder alignments.
• Collaborative mindset and strong change leadership, with experience navigating regional dynamics across APAC (ANZ, Singapore, and broader Asia) preferred.
• Willingness and ability to travel up to 30% to client job sites, regional industry events, and Procore offices.

Strong-fit Background Might Include

• Professional Services Manager / Consulting Manager in B2B SaaS
• Current Team Lead, Practice Lead, or Lead Consultant with proven mentorship/leadership experience ready for an expanded management scope
• Client Delivery Lead or Engagement Manager leading digital transformation programs in the built environment

Discover our recruiting process and interview tips from our talent acquisition team on our blog.

Additional Information

Base Pay Range:

210,120.00 - 288,915.00 AUD Annual

On Target Earning Range:

247,200.00 - 339,900.00 AUD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.