Regional Retail Leader, South Zone

RGIT Australia; Waterloo; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Generous Discount

Training and Development

Paid Parental Leave

Employee Assistance Program

Diverse Career Paths

Job summary

General Pants Co. is seeking a State Manager (South) to lead store performance and customer experience across NSW, VIC, TAS and SA. You will set standards for operational excellence, build a high-performing team of Store Managers, and translate business strategy into actionable plans on the shop floor.

You will drive sales, margins, and KPI delivery while expanding omni-channel performance. The role requires travel across the region and a hands-on, strategic leader who champions the brand and

Qualifications

• Proven experience as a State, Regional or Area Manager leading a multi-site retail portfolio.
• Fashion, apparel or lifestyle retail, ideally high volume.
• A track record of delivering sales, KPI and cost outcomes across multiple stores.
• Experience turning underperforming stores around through change and accountability.
• Strong commercial acumen and a hands-on feel for what makes a store perform.
• Sound knowledge of WHS, employment obligations and retail compliance.
• Willingness to travel regularly across NSW, VIC, TAS and SA.

Responsibilities

• Own the in-store customer experience across your region, from service standards and the service model through to visual merchandising and brand storytelling
• Get on the floor. Spend real time in your stores with your Store Managers and teams so you always have a true read on the customer, the obstacles and the opportunity
• Deliver sales, gross margin and profit budgets for each store and the region, and drive every KPI that moves them: conversion, ATV, UPT, IPC and sales per hour
• Turn around underperforming stores with clear plans, named owners and firm timeframes, then share what's working across the region and the wider network
• Protect margin through wage-to-sales, store cost control, stock loss and stock take compliance
• Grow omni performance from store across ship from store, click and collect and returns, and drive CRM acquisition and retention in your stores
• Sharpen store operations, from replenishment and delivery processing to back of house standards, so teams get time back for the customer
• Keep every store compliant alongside People & Culture and Operations, covering WHS, employment obligations, award compliance and General Pants Co. standards
• Recruit, coach and develop your Store Managers, and build a genuine progression pipeline through talent mapping and succession planning
• Support new store openings, refurbishments and relocations in your region, bringing a test and learn mindset to new ideas

Skills

Store leadership

Retail operations

Performance management

Job description

General Pants Co. is seeking a State Manager (South) to lead store performance and customer experience across NSW, VIC, TAS and SA. You will set standards for operational excellence, build a high-performing team of Store Managers, and translate business strategy into actionable plans on the shop floor.

You will drive sales, margins, and KPI delivery while expanding omni-channel performance. The role requires travel across the region and a hands-on, strategic leader who champions the brand and