South State Manager: Regional Retail Leader

General Pants Co; Waterloo; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Generous Discount

Training and Development

Paid Parental Leave

Employee Assistance Program

Diverse Career Paths

Job summary

General Pants Co is seeking a State Manager (South) to lead store performance and customer experience across NSW, VIC, TAS and SA. You will own the customer experience, set operational standards, build a high-performing team of Store Managers, and translate strategy into actionable shop-floor execution.

Reporting to the Head of Retail, you will drive sales, margins and KPIs, travel regularly across the region, and foster cross-team collaboration to grow the General Pants brand in your territory.

Qualifications

• Proven experience as a State, Regional or Area Manager leading a multi-site retail portfolio
• Fashion, apparel or lifestyle retail, ideally high volume
• Track record of delivering sales, KPI and cost outcomes across multiple stores
• Experience turning underperforming stores around through change and accountability
• Strong commercial acumen and a hands-on feel for what makes a store perform
• WHS knowledge, employment obligations and retail compliance
• Willingness to travel regularly across NSW, VIC, TAS and SA

Responsibilities

• Own the in-store customer experience across your region, from service standards and the service model through visual merchandising and brand storytelling
• Get on the floor and spend real time in stores with Store Managers and teams
• Deliver sales, gross margin and profit budgets for each store and the region
• Turn around underperforming stores with clear plans, owners and timeframes
• Protect margin through wage-to-sales and stock control
• Grow omni performance from store across ship from store, click and collect and returns
• Recruit, coach and develop Store Managers and build a progression pipeline
• Support new store openings, refurbishments and relocations in your region

Job description

General Pants Co is seeking a State Manager (South) to lead store performance and customer experience across NSW, VIC, TAS and SA. You will own the customer experience, set operational standards, build a high-performing team of Store Managers, and translate strategy into actionable shop-floor execution.

Reporting to the Head of Retail, you will drive sales, margins and KPIs, travel regularly across the region, and foster cross-team collaboration to grow the General Pants brand in your territory.