Regional IT Lead - Retail & Store Openings

ALO

Sydney

On-site

AUD 90,000 - 120,000

Full time

14 days+

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Job summary

ALO is seeking an IT Support Specialist to lead technology operations and service delivery across our Australian retail stores and corporate offices.

The role requires hands-on leadership, managing a regional team, rolling out new store technology, and partnering with global IT. You will serve as the face of corporate IT support in the region, ensuring reliable systems and proactive issue resolution.

Qualifications

5+ years in IT/technical operations management with people leadership.
Retail technology experience, including POS, in-store networking, and payment terminals.
Experience leading or supporting new store openings and deployments.
Strong corporate help desk / end-user support background with ticketing.
Fluency in English (written and spoken).
Willingness to travel regularly within Australia and occasionally outside.
Ability to coordinate with a U.S.-based leadership team across time zones.
Experience in a global retail brand's technology organization.
Familiarity with Australian IT regulatory requirements (privacy, cybersecurity, cross-border data).
Experience with networking fundamentals and vendor coordination for ISP setups.
Experience supporting corporate wireless/guest networks in retail/office.
Project management experience for multi-site rollouts.

Responsibilities

Manage, mentor, and develop a team of technical support and field service staff across the region.
Set performance expectations, conduct reviews, and build a service-oriented culture aligned with global standards.
Serve as the primary regional point of escalation for technology issues affecting retail and corporate operations.
Provide day-to-day technical support for Alo retail store operations across Australia, including POS systems, in-store networking, payment systems, and store devices.
Monitor store technology health and proactively resolve issues to minimize downtime and business impact.
Partner with Loss Prevention/Brand Protection and Retail Operations teams on technology-related incidents.
Own the technology deployment lifecycle for new store openings in the region — network installation, POS and hardware setup, connectivity testing, and go-live support.
Coordinate with local vendors, ISPs, and contractors to ensure store technology infrastructure meets company standards and timelines.
Develop and maintain a repeatable new-store technology playbook tailored to regional regulatory and infrastructure requirements.
Provide corporate help desk support for employees in the region, covering hardware, software, network access, and collaboration tools.
Manage local IT asset lifecycle (procurement, deployment, retirement) in coordination with global IT teams.
Ensure timely ticket resolution and maintain service level standards consistent with global help desk operations.
Act as the primary operations liaison for Australia while interfacing with U.S.-based Operations teams.
Support compliance with local regulatory requirements affecting technology operations.
Collaborate with global Security Engineering, Infrastructure, and Risk & Compliance teams on regional technology initiatives and audits.
Support vendor management and local contract coordination in partnership with Legal and Procurement.