Regional Field Operations Coordinator - Cooma

Transport for NSW; Cooma; On-site; AUD 138,000 - 148,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport For NSW in Cooma, NSW, is seeking a Regional Incident Manager for a permanent full-time role. You will contribute to the regional transport network, coordinating responses to incidents and planned works to optimise customer experience.

The role requires a current driver’s licence, tertiary qualifications or equivalent, and willingness to travel across metropolitan and regional NSW, including on-call and after-hours work. Salary ranges $137,579–$147,901 per year plus superannuation.

Qualifications

• Experience in transport network operations and incident management.
• Current driver’s licence and willingness to travel across NSW.
• Completion of Emergency Response Driving Course required.

Responsibilities

• Coordinate safe, timely, customer-focused operational responses and network restoration.
• Provide specialist operational advice during incidents and planned works.
• Attend incident scenes when required and support emergency management activities.

Skills

Transport operations

Incident management

Customer service

Education

Tertiary qualifications or equivalent

Job description

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Cooma, NSW, AU, 2630

Job reference number: 112170

Employment type: Permanent Full-Time

Salary range: $137579.0-$147901.0

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Working as part of a team delivering operational management of the regional and outer metropolitan transport network, including incident response, operational readiness, planned works, special events and seasonal operations impacting the state road network. This role will see you contribute to optimising the customer experience by coordinating and supporting operational responses to planned and unplanned incidents, providing specialist operational advice, attending incident scenes when required, and supporting emergency management, project integration and continuous improvement activities.

You will coordinate safe, timely and customer focused operational responses and network restoration activities in a demanding, dynamic environment involving unplanned incidents, emergencies, planned works and multi agency coordination across regional and outer metropolitan NSW.

For more information on this position and business unit, view the role description and information pack.

About You

You have experience in transport network operations, including managing planned and unplanned incidents, major and minor works, and risks impacting network access and mobility. You apply project and business management principles to deliver effective, customer focused outcomes and support coordinated operational responses.

You hold relevant tertiary qualifications or equivalent experience, a current driver’s licence, and are willing to act as Regional Incident Manager, including participation in on call and after hours work and travel across metropolitan and regional NSW. Completion of an Emergency Response Driving Course is required. This is a permanent full-time role, based in Cooma (NSW) The salary for this position is USS Grade 9 ($137,579.00- $147,901.00) per annum plus superannuation.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.

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