Reddy Express Stafford Heights – Assistant Manager

OTR; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

OTR Group is hiring an Assistant Manager for Reddy Express Stafford Heights. The role involves supporting day-to-day store operations, delivering excellent customer service, and leading staff through training and development.

You will be responsible for rostering, stock management, reporting, and ensuring adherence to health and safety policies. A proactive communicator with strong teamwork skills is essential.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills both written and verbal.
• Passion for delivering exceptional customer service and training to others.
• Ability to adapt to change and remain detail-oriented.
• Demonstrated teamwork and collaborative mindset.

Responsibilities

• Assist with day-to-day store operations.
• Provide excellent customer service.
• Lead and develop team members through training.
• Assist with rostering and stock management.
• Prepare and review reports and health & safety procedures.

Skills

Leadership experience

Career development

Communication skills

Customer service

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express Stafford Heights - Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.