Reddy Express Lidcombe - Assistant Manager

Otr; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

OTR Group's Reddy Express division in Sydney, NSW, seeks an Assistant Manager to support daily store operations, lead a team, and ensure excellent guest service. You'll manage rostering, stock, reporting and health and safety compliance, while coaching colleagues to deliver consistent service and drive sales growth in a fast-paced retail setting.

The successful candidate will demonstrate leadership, strong communication, attention to detail, adaptability and a customer‑focussed mindset, with a

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills with a professional demeanor.
• Passion for delivering exceptional customer service and training to others.
• Ability to train and develop team members effectively.
• Experience with rostering/scheduling.
• Familiarity with health and safety policies and procedures.
• Ability to adapt to changing priorities and busy periods.

Responsibilities

• Assist with day-to-day store operations.
• Provide excellent customer service and supervise frontline staff.
• Lead and develop team through training and coaching.
• Manage rostering and shift scheduling.
• Oversee stock management and reporting.
• Ensure adherence to health and safety policies and procedures.

Skills

Leadership

Communication skills

Customer service

Training & development

Rostering

Health & safety

Adaptability

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

Reddy Express - Assistant Manager

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.

Reddy Express Lidcombe - Assistant Manager Sydney, NSW, AU