Reddy Express Burnside - Assistant Manager

OTR; City of Melton; On-site; AUD 60,000 - 80,000; Full time

Job summary

OTR Group is seeking an enthusiastic Assistant Manager for Reddy Express to support daily store operations in Victoria. You will lead a small team, oversee rostering, assist with stock control and reporting, and help deliver outstanding customer service while coaching staff.

The role emphasizes training, health and safety compliance, and adapting to changing store needs to drive performance and guest satisfaction.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Responsibilities

• Assist with day-to-day store operations, ensuring smooth service.
• Provide training and development support to team members.
• Manage rostering and stock levels.
• Prepare and review reports to support store performance.
• Enforce health and safety policies and procedures.

Skills

Leadership

Career drive

Communication

Customer service

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express - Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.