Reddy Express Ourimbah - Assistant Manager

OTR; Gosford; On-site; AUD 55,000 - 75,000; Full time

Job summary

Reddy Express – Assistant Manager at OTR Group seeks a motivated person to help run day-to-day store operations in Gosford, NSW. You will lead a small team and focus on delivering great customer service while supporting staff training.

This role requires hands-on leadership, strong communication, attention to detail and the ability to adapt to change while upholding health and safety policies.

Qualifications

• Leadership experience in retail or hospitality settings.
• Strong communication and customer service skills.
• Experience training and developing team members.
• Ability to adapt to change and work under pressure.

Responsibilities

• Assist with day-to-day store operations and workflows.
• Deliver exceptional customer service and support staff.
• Coach and train team members to meet standards.
• Assist rostering, stock management and reporting.
• Uphold health and safety policies and procedures.

Skills

Leadership experience

Communication skills

Customer service

Training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express – Assistant Manager OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.