Reddy Express Essendon - Assistant Manager

OTR; City of Moonee Valley; On-site; AUD 65,000 - 75,000; Full time

Job summary

Reddy Express – Assistant Manager at OTR Group is responsible for supporting daily store operations, delivering excellent customer service, and leading staff training. You will manage rosters, stock control, and reporting while ensuring adherence to health and safety policies.

The ideal candidate has retail/hospitality leadership experience, strong communication, and a passion for developing others. Australia-wide work rights and police clearance are required.

Qualifications

• Leadership experience in retail/hospitality.
• Strong communication and customer service.
• Ability to train others and develop staff.
• Detail-oriented with a focus on safety and procedures.

Responsibilities

• Assist with day-to-day store operations.
• Deliver high-quality customer service.
• Lead staff training and development.
• Create and manage rosters.
• Oversee stock management and reporting.
• Enforce health and safety policies and procedures.

Skills

Leadership experience

Customer service

Communication skills

Team training & development

Roster planning

Stock management

Attention to detail

Adaptability

Teamwork

Job description

Reddy Express – Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express is a division of OTR Group and is part of the wider VIVA ENERGY RETAIL Australia network.