Reddy Express Thornleigh - Assistant Manager

Otr Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Reddy Express – Assistant Manager in Thornleigh, NSW, is a leadership role within OTR Group, which operates a network of retail and quick service restaurants. The role focuses on day-to-day store operations, customer service, training, rostering, stock control and safety compliance.

The successful candidate will bring leadership experience in retail/hospitality, strong communication skills and a passion for developing others, with a flexible, team-oriented mindset for adapting to store needs.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication and professional interactions with customers and staff.
• Passion for delivering exceptional customer service and training to others.
• Ability to adapt to change and support team through transitions.
• Strong sense of teamwork and collaboration.

Responsibilities

• Assist with the day-to-day operations of the store.
• Provide excellent customer service and support to customers.
• Lead and deliver staff training and development initiatives.
• Assist with rostering and team scheduling.
• Manage stock and inventory controls, including reporting.
• Follow health and safety policies and procedures.

Skills

Leadership

Communication

Teamwork

Customer service

Training & development

Adaptability

Attention to detail

Job description

Reddy Express – Assistant Manager OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

Reddy Express Thornleigh - Assistant Manager • Thornleigh, NSW, AU