Reddy Express Kununurra Roadhouse – Assistant Manager

Reddy Express; Kununurra; On-site; AUD 50,000 - 65,000; Full time

Job summary

OTR Group operates a network of retailers, including Reddy Express, and is seeking a candidate to assist with day-to-day store operations in Western Australia. You will focus on customer service, team training, rostering, stock management, and reporting while upholding health and safety policies.

The ideal candidate has leadership experience in retail or hospitality, strong communication skills, a passion for developing others, and a keen eye for detail and teamwork.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Strong communication skills are essential.
• Passion for delivering excellent customer service and training others.

Responsibilities

• Assist with day-to-day store operations.
• Provide customer service and support a positive guest experience.
• Coordinate rostering and staff development.
• Manage stock and reporting, ensuring accuracy and safety compliance.

Skills

Leadership

Communication skills

Customer service training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.