Reddy Express Cairns - Assistant Manager

Reddy Express; Cairns Regional; On-site; AUD 52,000 - 65,000; Full time

Job summary

Reddy Express Cairns is seeking an Assistant Manager to support daily store operations and lead a small team, ensuring top-tier customer service. The role emphasizes teamwork, coaching, and a positive store environment.

You will assist with rostering, stock management, reporting, and the implementation of health and safety policies, working closely with management to drive store performance and customer satisfaction.

Qualifications

• Leadership experience in a retail/hospitality capacity.
• Excellent communication skills and professional conduct.
• Ability to deliver exceptional customer service and training to others.
• Demonstrated adaptability to change and fast-paced environments.
• Strong attention to detail and accuracy in tasks.
• Proven ability to work effectively within a team.

Responsibilities

• Assist with day-to-day store operations.
• Provide outstanding customer service and support training.
• Coordinate rostering and stock management.
• Prepare reports and ensure health and safety policies are followed.

Skills

Leadership

Communication

Customer service/training

Adaptability

Attention to detail

Teamwork

Job description

Reddy Express Cairns - Assistant Manager

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group - an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.