Reddy Expres Carlton - Store Manager

Reddy Express; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

OTR Group operates retail and hospitality brands across Australia. The successful candidate will oversee day-to-day store operations, lead a team, manage rostering, stock, and reporting, and ensure health and safety policies are followed.

You should bring leadership experience in retail or hospitality, strong communication, and a passion for coaching others to deliver outstanding customer service. Australian working rights and police clearance are required.

Qualifications

• Leadership experience in retail/hospitality.
• Strong communication and customer service skills.
• Ability to adapt to change and maintain attention to detail.
• Experience in coaching or training others is a plus.

Responsibilities

• Oversee day-to-day store operations.
• Provide customer service and support to staff.
• Lead team training and development.
• Manage rostering and stock control.
• Prepare reports and ensure health and safety policies are followed.

Skills

Leadership experience

Career motivation

Communication skills

Customer service & training

Adaptability

Attention to detail

Teamwork

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About the Role

Responsible for the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitalitycapacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.