Recovery Specialist - Complex Claims & Strategy (Hybrid)

QBE Insurance; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Parental leave 18 weeks

Job summary

QBE Insurance is seeking a Recovery Officer in Melbourne to manage complex motor and property recoveries. You will review potential recovery opportunities, determine investigative approaches, and drive matters through to resolution.

You will develop recovery strategies, coordinate investigations, and liaise with lawyers and external partners to optimise outcomes for customers and QBE. A strong customer service background and insurance lifecycle knowledge are desirable.

Qualifications

• Professional experience in client service, insurance, liability, legal, operations, or a similar environment.
• Understanding of general insurance and the claims lifecycle is beneficial but not essential.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Confident communicator with the ability to build relationships and influence stakeholders.
• Strong analytical, problem-solving and decision-making skills.

Responsibilities

• Review complex and high-value claims to identify potential recovery opportunities.
• Develop and manage recovery strategies to optimise outcomes for customers and QBE.
• Coordinate investigations, assessments and supporting documentation.
• Engage lawyers, specialists and other external partners where required.
• Manage complex recovery matters from identification through to resolution.
• Build strong relationships with customers, brokers, business partners and internal stakeholders.
• Use insights and trends to identify opportunities to improve recovery outcomes and ways of working.
• Balance customer, commercial and operational considerations when progressing recovery matters.

Skills

Client service

Insurance knowledge

Recovery experience

Stakeholder management

Analytical skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

QBE Insurance is seeking a Recovery Officer in Melbourne to manage complex motor and property recoveries. You will review potential recovery opportunities, determine investigative approaches, and drive matters through to resolution.

You will develop recovery strategies, coordinate investigations, and liaise with lawyers and external partners to optimise outcomes for customers and QBE. A strong customer service background and insurance lifecycle knowledge are desirable.