Recovery Officer

QBE Insurance; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Parental leave 18 weeks

Job summary

QBE Insurance is seeking a Recovery Officer in Melbourne to manage complex motor and property recoveries. You will review potential recovery opportunities, determine investigative approaches, and drive matters through to resolution.

You will develop recovery strategies, coordinate investigations, and liaise with lawyers and external partners to optimise outcomes for customers and QBE. A strong customer service background and insurance lifecycle knowledge are desirable.

Qualifications

• Professional experience in client service, insurance, liability, legal, operations, or a similar environment.
• Understanding of general insurance and the claims lifecycle is beneficial but not essential.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• Confident communicator with the ability to build relationships and influence stakeholders.
• Strong analytical, problem-solving and decision-making skills.

Responsibilities

• Review complex and high-value claims to identify potential recovery opportunities.
• Develop and manage recovery strategies to optimise outcomes for customers and QBE.
• Coordinate investigations, assessments and supporting documentation.
• Engage lawyers, specialists and other external partners where required.
• Manage complex recovery matters from identification through to resolution.
• Build strong relationships with customers, brokers, business partners and internal stakeholders.
• Use insights and trends to identify opportunities to improve recovery outcomes and ways of working.
• Balance customer, commercial and operational considerations when progressing recovery matters.

Skills

Client service

Insurance knowledge

Recovery experience

Stakeholder management

Analytical skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Location: Melbourne preferred, flexible on other QBE office locations in Australia

Type: Permanent, full-time hours

Start date: 11 January 2026

Use your claims, customer service or recovery experience to manage complex motor and property recoveries and deliver strong outcomes for our customers and QBE

The Opportunity

An opportunity has become available to join QBE as a Recovery Officer, supporting the management of complex insurance recoveries. You’ll review potential recovery opportunities, determine the appropriate investigation and assessment approach, and manage matters through to resolution.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Review complex and high-value claims to identify potential recovery opportunities

Develop and manage recovery strategies to optimise outcomes for customers and QBE

Coordinate investigations, assessments and supporting documentation

Engage lawyers, specialists and other external partners where required

Manage complex recovery matters from identification through to resolution

Build strong relationships with customers, brokers, business partners and internal stakeholders

Use insights and trends to identify opportunities to improve recovery outcomes and ways of working

Balance customer, commercial and operational considerations when progressing recovery matters

About you

Professional experience in client service, insurance, liability, legal, operations, or a similar environment

An understanding of general insurance and the claims lifecycle would be beneficial, but is not essential

Strong organisational skills, with the ability to manage competing priorities in a fast-paced environment

Confident communicator with the ability to build relationships and influence a range of stakeholders

Strong analytical, problem-solving and decision-making skills

Comfortable using Microsoft Office and navigating multiple systems to manage day-to-day work

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2026 for small sized program as voted by graduates

To learn more about our achievements, click here.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com.