Hybrid Settlements Specialist - Customer-Focused Collections

QBE Insurance; Melbourne; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching

Confidential counselling

Financial and legal advice

18 weeks gender-equal flexible leave

Awards & Recognition

Job summary

QBE Insurance in Melbourne is seeking a Settlements Specialist to manage collection activity, recover monies efficiently and commercially, and deliver customer-focused solutions.

You will develop recovery strategies, make commercial recommendations to support financial outcomes, maintain compliance, and work toward recovery rate KPIs. This permanent, full-time role offers hybrid working and a comprehensive benefits program.

Qualifications

• Experience in a call centre, corporate banking, collections or customer-focused environment.
• Strong customer service and communication skills.
• Confidence managing challenging or sensitive customer conversations.
• Sound judgement and a practical, solutions-focused approach.
• Ability to work towards performance targets and KPIs.
• Strong organisation and ability to manage competing priorities.

Responsibilities

• Manage collection activity to recover monies efficiently and commercially.
• Develop appropriate recovery strategies and make commercial recommendations to support financial outcomes.
• Deliver customer-focused solutions while representing the QBE professionally.
• Achieve assigned recovery rate KPIs while effectively managing collection costs and file activity.
• Maintain compliance with relevant policies, processes and procedures.
• Contribute to process improvements, business initiatives, projects, meetings and training.

Skills

Customer service

Communication

Performance targets

Organization

Job description

QBE Insurance in Melbourne is seeking a Settlements Specialist to manage collection activity, recover monies efficiently and commercially, and deliver customer-focused solutions.

You will develop recovery strategies, make commercial recommendations to support financial outcomes, maintain compliance, and work toward recovery rate KPIs. This permanent, full-time role offers hybrid working and a comprehensive benefits program.