Recovery-Centric Service Manager – ASUSD, Bundaberg (PT)

Mind Australia; Queensland; On-site; AUD 112,000 - 137,000; Part time

Benefits offered by this job

Salary packaging

Meal allowance

Employee assistance program

Fitness Passport

Workplace Banking

Professional development

Job summary

Mind Australia in Bundaberg is seeking a passionate Service Manager to lead the Adult Step-Up Step-Down service in Bundaberg.

This fixed-term, part-time role (30.4 hours/week) runs until 31 December 2027. Salary starts from $124,744 (pro-rata) plus Super and Benefits, with generous salary packaging and allowances.

You will oversee all aspects of service delivery, manage budgets, partner with clinical services and stakeholders, and foster a recovery‑oriented, high‑performing team culture.

Qualifications

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health‑related field.
• Leadership experience in mental health or community services with multidisciplinary teams.
• Expertise in trauma‑informed, recovery‑oriented practice and evidence‑based interventions.
• Experience in managing service performance, budgets, reporting requirements and stakeholder partnerships.
• Ability to provide proof of vaccination against vaccine-preventable diseases or willingness to obtain required vaccinations.

Responsibilities

• Lead and manage high-quality, recovery-oriented services for people, families and carers in line with Mind’s Model of Recovery-Oriented Practice.
• Provide leadership, coaching and supervision to Team Leaders and multidisciplinary teams to achieve quality service and performance outcomes.
• Oversee day-to-day service operations, including intake, assessment, recovery planning, care reviews, staffing, rostering and service requirements.
• Manage service performance, budgets, reporting, contractual obligations and compliance with organisational policies and procedures.
• Build and maintain effective partnerships with clinical services, community organisations, government agencies and other key stakeholders.
• Foster a positive, high-performing culture that values lived experience, continuous improvement, cultural safety and workforce development.

Skills

Leadership experience

Trauma-informed practice

Stakeholder partnerships

Budgeting & reporting

Team development

Education

Certificate IV in Mental Health or related field

Job description

Mind Australia in Bundaberg is seeking a passionate Service Manager to lead the Adult Step-Up Step-Down service in Bundaberg.

This fixed-term, part-time role (30.4 hours/week) runs until 31 December 2027. Salary starts from $124,744 (pro-rata) plus Super and Benefits, with generous salary packaging and allowances.

You will oversee all aspects of service delivery, manage budgets, partner with clinical services and stakeholders, and foster a recovery‑oriented, high‑performing team culture.