Service Manager - Gladstone Step Up Step Down (Internal Applicants Only)

Mind Australia; Gladstone Regional; On-site; AUD 110,000 - 140,000; Full time

Job summary

Mind Australia is seeking a Service Manager for the Gladstone ASUSD service. You will lead the team and oversee all aspects of recovery-oriented service delivery, ensuring high-quality care for people, families and carers in line with Mind’s practice framework.

This internal opportunity offers a full-time role until 31 December 2027, with accountability for performance, budgets and stakeholder partnerships in a supportive, evidence-based environment.

Qualifications

• Leadership experience in mental health or community services.
• Ability to lead and develop a multidisciplinary team.
• Trauma-informed, recovery-oriented practice expertise.
• Experience managing service performance, budgets and reporting.
• Vaccination proof or willingness to obtain required vaccinations.

Responsibilities

• Lead and manage high-quality, recovery-oriented services for clients, families and carers.
• Provide leadership, coaching and supervision to Team Leaders and multidisciplinary teams.
• Oversee intake, assessment, recovery planning, care reviews, staffing and rostering.
• Manage service performance, budgets, reporting, and compliance with policies.
• Build partnerships with clinical services, community organisations and government agencies.
• Foster a positive, high-performing culture valuing lived experience and continuous improvement.

Skills

Leadership

Stakeholder engagement

Budget management

Team coaching

Education

Certificate IV in Mental Health / Psychology / Social Work / OT

Job description

Service Manager - Gladstone Step Up Step Down (Internal Applicants Only)

• Lead the team and oversee all aspects of service delivery, ensuring high-quality, recovery-oriented support for people, families and carers.


• Internal Opportunity | Full-time role until 31 December 2027


• Adult Step-Up Step-Down residential service (ASUSD) | Gladstone

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

About the role

We are looking for a passionate and experienced Service Manager to lead the Adult Step-Up Step-Down (ASUSD) service in Gladstone.

In this leadership role, you will lead the team and oversee all aspects of service delivery, ensuring high-quality, recovery-oriented services are provided to people, families and carers in line with Mind’s Model of Recovery Oriented Practice and organisational values.

You will be accountable for service performance, budget targets and operational requirements, while building strong relationships with clinical partners, community organisations, government agencies and other key stakeholders.

Key responsibilities

• Lead and manage high-quality, recovery-oriented services for people, families and carers in line with Mind’s Model of Recovery-Oriented Practice.


• Provide leadership, coaching and supervision to Team Leaders and multidisciplinary teams to achieve quality service and performance outcomes.


• Oversee day-to-day service operations, including intake, assessment, recovery planning, care reviews, staffing, rostering and service requirements.


• Manage service performance, budgets, reporting, contractual obligations and compliance with organisational policies and procedures.


• Build and maintain effective partnerships with clinical services, community organisations, government agencies and other key stakeholders.


• Foster a positive, high-performing culture that values lived experience, continuous improvement, cultural safety and workforce development.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.


• Leadership experience in mental health, community services, disability, health or a related sector, with ability to lead, coach and develop a multidisciplinary team.


• Expertise in trauma-informed, recovery-oriented practice and evidence-based interventions.


• Experience in managing service performance, budgets, reporting requirements and stakeholder partnerships.


• Ability to provide proof of vaccination against vaccine preventable diseases, or willingness to obtain required vaccinations per Queensland Health partnership.

Please find below the position description for your review.

Please note this opportunity is open to current Mind Australia employees only. Please do not share this advertisement externally.