Service Manager, Step-Up/Step-Down Care (Bundaberg)

Mind Australia Limited; Queensland; Hybrid; AUD 112,000 - 137,000; Part time

Benefits offered by this job

Salary packaging

Meal & Entertainment allowance

Employee Assistance Program (EAP)

Fitness Passport

Workplace Banking with CommBank

Professional development

Job summary

Mind Australia is seeking a Service Manager to lead the Adult Step-Up Step-Down service in Bundaberg. You will oversee the team and all aspects of service delivery to provide high-quality, recovery-oriented supports for clients, families and carers.

The role focuses on service performance, budget targets, stakeholder collaboration and a strong commitment to lived experience and cultural safety. The position is fixed-term, part-time (30.4 hours/week) until 31 December 2027, based in Bundaberg.

Qualifications

• Leadership experience in mental health or related sector with ability to lead and develop a multidisciplinary team.
• Expertise in trauma-informed, recovery-oriented practice and evidence-based interventions.
• Experience in managing service performance, budgets, reporting requirements and stakeholder partnerships.
• Proof of vaccination against vaccine preventable diseases, or willingness to obtain required vaccinations per Queensland Health partnership.

Responsibilities

• Lead and manage high-quality, recovery-oriented services for people, families and carers in line with Mind's Model of Recovery-Oriented Practice.
• Provide leadership, coaching and supervision to Team Leaders and multidisciplinary teams to achieve quality service and performance outcomes.
• Oversee day-to-day service operations, including intake, assessment, recovery planning, care reviews, staffing, rostering and service requirements.
• Manage service performance, budgets, reporting, contractual obligations and compliance with organisational policies and procedures.
• Build and maintain effective partnerships with clinical services, community organisations, government agencies and other key stakeholders.
• Foster a positive, high-performing culture that values lived experience, continuous improvement, cultural safety and workforce development.

Skills

Leadership

Trauma-informed practice

Budgeting

Stakeholder partnerships

Coaching & supervision

Education

Certificate IV in Mental Health

Job description

Mind Australia is seeking a Service Manager to lead the Adult Step-Up Step-Down service in Bundaberg. You will oversee the team and all aspects of service delivery to provide high-quality, recovery-oriented supports for clients, families and carers.

The role focuses on service performance, budget targets, stakeholder collaboration and a strong commitment to lived experience and cultural safety. The position is fixed-term, part-time (30.4 hours/week) until 31 December 2027, based in Bundaberg.