Records And Digitisation Support Officer

Department Of Transport And Planning; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

The Department of Transport and Planning in Melbourne is seeking a Records & Digitisation Officer to deliver accurate records management, mail handling and admin support in a confidential environment. You will assist staff with records systems, follow legislation and promote good records practices.

Responsibilities include processing incoming/outgoing mail, coordinating courier services and using Microsoft 365 applications, with a strong customer service focus and a proactive approach to risk

Qualifications

• Demonstrated experience managing records in line with legislative and organisational requirements.
• Experience with electronic document and records management systems such as Content Manager (TRIM) or equivalent, and the eConnect portal, including Parcel Tracker.
• Experience with courier booking processes and systems, and working knowledge of the Public Records Act 1973 and Public Record Office Victoria standards (desirable).

Responsibilities

• Provide accurate, timely records management, mail handling and administrative services in a confidential environment.
• Assist staff with records systems and information requests while following legislation and procedures.
• Promote good records management practices and escalate risks or issues promptly.

Skills

Digital literacy

Critical thinking

Adaptability

Customer service

Team collaboration

Tools

Content Manager (TRIM)

eConnect portal

Parcel Tracker

Job description

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria's transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The Records & Digitisation Officer supports the department by providing accurate, timely and customer-focused records management, mail handling and administrative services in a confidential and sensitive environment. The role assists staff with records systems, follows legislation and procedures, supports information requests, and promotes good records management practices.

Responsibilities also include processing incoming and outgoing mail, coordinating courier services, maintaining records, tracking service activity and using Microsoft 365 applications. The role requires teamwork, professionalism and a strong customer service focus, with an emphasis on taking ownership of tasks, sharing knowledge and promptly escalating risks or issues.

What we're looking for

You're someone who:

• Confidently use digital tools and systems to support daily operations and assist others when needed.
• Apply critical thinking and problem-solving skills to resolve issues, interpret guidelines and make informed decisions.
• Adapt to changing priorities and work effectively with different teams and changing requirements.
• Work collaboratively, share information, support colleagues and contribute to team goals.
• Provide responsive customer service, follow up on requests and apply records management policies, procedures and legislative requirements.

Qualifications and experience

You’ll bring:

• Demonstrated experience managing records in line with legislative and organisational requirements, including creation, classification, registration, sentencing and disposal (mandatory).
• Proven experience using electronic document and records management systems, such as Content Manager (TRIM) or equivalent, and the eConnect portal, including Parcel Tracker (mandatory).
• Experience with courier booking processes and systems, and working knowledge of the Public Records Act 1973 and Public Record Office Victoria standards (desirable).

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Wednesday, 18 November 2026.

For further information about the role, please contact Mary Young, Team Leader Records and Digitisation Services, at email protected

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager's contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

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