Customer Information Delivery Advisor

Department of Transport and Planning; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Transport and Planning in Melbourne is seeking a Customer Information Delivery Advisor to enhance data management, system integration and business improvements across Victoria's transport network. This fixed-term role supports data governance and delivery through collaboration with internal stakeholders and technology partners.

The position focuses on maintaining accurate customer information, enabling informed decisions and improved service outcomes.

Qualifications

• Experience in data management and project delivery within a complex operational environment.
• Strong stakeholder engagement, problem-solving and communication skills.
• Ability to influence outcomes and build effective working relationships across a broad range of internal and external stakeholders.

Responsibilities

• Improve how customer information data is managed, maintained and integrated across systems.
• Support operational decision-making and customer outcomes through reliable information.
• Identify opportunities to improve processes and drive efficiencies via system and process enhancements.

Skills

Data management

Project delivery

Business process improvement

Business analysis

Systems integration

Stakeholder engagement

Communication

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 13031

About Us

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria's transport,planningand land services. We are committed to a safe, inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

The role focuses on improving how customer information data is managed, maintained and integrated across systems, ensuring accurate, reliable and consistent information is available to support operational decision-making and customer outcomes. Working closely with internal stakeholders, suppliers and technology partners, the successful candidate will identify opportunities to improve processes, strengthen data governance and drive efficiencies through system and process enhancements.

What we're looking for

You're someone who:

• Uses analytical thinking, data and business insights to identify opportunities for process improvement and drive better operational outcomes.
• Supports system integration, information management and business transformation initiatives within complex operational environments.
• Builds strong relationships with stakeholders, working collaboratively to deliver outcomes and navigate competing priorities.
• Communicates clearly and confidently, tailoring information and recommendations to different audiences.
• Embraces continuous improvement, challenges existing practices and proactively identifies opportunities to improve efficiency, data quality and service delivery.

About Us

We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria's transport,planningand land services. We are committed to a safe, inclusiveand high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role

This is a Fixed Term Position until 30 June 2027

The Customer Information Delivery Advisor plays a key role in delivering data management, project delivery, systems integration and business improvement initiatives that support customer information across Victoria's public transport network.

The role focuses on improving how customer information data is managed, maintained and integrated across systems, ensuring accurate, reliable and consistent information is available to support operational decision-making and customer outcomes. Working closely with internal stakeholders, suppliers and technology partners, the successful candidate will identify opportunities to improve processes, strengthen data governance and drive efficiencies through system and process enhancements.

What we're looking for

You're someone who:

• Uses analytical thinking, data and business insights to identify opportunities for process improvement and drive better operational outcomes.
• Supports system integration, information management and business transformation initiatives within complex operational environments.
• Builds strong relationships with stakeholders, working collaboratively to deliver outcomes and navigate competing priorities.
• Communicates clearly and confidently, tailoring information and recommendations to different audiences.
• Embraces continuous improvement, challenges existing practices and proactively identifies opportunities to improve efficiency, data quality and service delivery.

Qualifications and experience

You'll bring:

Experience in data management and project delivery, business process improvement, business analysis or systems integration within a complex operational environment. Demonstrated experience working with business systems, information management processes or transformation projects to improve efficiency, data quality and business outcomes. Strong stakeholder engagement, problem-solving and communication skills, with the ability to influence outcomes and build effective working relationships across a broad range of internal and external stakeholders.

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will berequired.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

Applications close at 11.59pm on Thursday, 19 November 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we're unable to accept email or manual submissions.

For further information about the role, please contact Sarah McNeill, Bus Customer Information Delivery Lead via [e-mail].

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy

Important information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Applications close Thursday 19 November 2026 at 11.59pm