Receptionist/Sales Cadet

Harcourts; Cowes; On-site; AUD 45,000 - 60,000; Full time

Job summary

Harcourts Cowes is seeking an enthusiastic Receptionist / Sales Cadet to provide a warm, professional first point of contact and support the residential sales team with daily administration, customer service and sales activities.

This entry-level role offers practical experience across reception, office administration, property marketing, database management and sales support on the Phillip Island market.

Qualifications

• Excellent communication and customer service skills.
• Professional presentation and a friendly, approachable manner.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Basic computer literacy and willingness to learn new software.

Responsibilities

• Greet clients, buyers, vendors and visitors in a professional and friendly manner.
• Answer and respond to general enquiries and monitor and respond to office emails and online enquiries as directed.
• Provide information about listed properties, inspections and general agency services.
• Maintain a clean, organised and welcoming reception and office environment.
• Manage incoming and outgoing correspondence, deliveries and office supplies.
• Record messages accurately and ensure enquiries are passed to the appropriate team member.
• Assist sales agents with day-to-day administrative tasks and follow-up.
• Update databases and customer records accurately.
• Assist with booking and coordinating appointments, inspections and meetings.
• Prepare open-for-inspection materials and property information.

Skills

Communication

Customer service

Organisation

Multitasking

Tools

Microsoft Office

CRM systems

Real estate software

Job description

The Receptionist / Sales Cadet is responsible for providing a welcoming and professional first point of contact for Harcourts Cowes, while supporting the residential sales team with day-to-day administration, customer service and sales activities. This is an entry-level opportunity for a motivated person seeking to develop a career in residential real estate. The successful candidate will gain practical experience across reception, office administration, property marketing, database management and sales support, while developing a strong understanding of the Phillip Island property market.

Key responsibilities

• Greet clients, buyers, vendors and visitors in a professional and friendly manner
• Answer and respond to general enquiries and monitor and respond to office emails and online enquiries as directed
• Provide information about listed properties, inspections and general agency services
• Maintain a clean, organised and welcoming reception and office environment
• Manage incoming and outgoing correspondence, deliveries and office supplies
• Record messages accurately and ensure enquiries are passed to the appropriate team member
• Assist sales agents with day-to-day administrative tasks and follow-up
• Update databases and customer records accurately
• Assist with booking and coordinating appointments, inspections and meetings
• Prepare open-for-inspection materials and property information

About you

• Excellent communication and customer service skills
• Professional presentation and a friendly, approachable manner
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Basic computer literacy and confidence learning new software systems
• Ability to work both independently and as part of a team
• Reliable, punctual and willing to learn
• Current driver's licence and reliable transport, or the ability to travel to properties and inspections as required
• An interest in residential real estate and the local Phillip Island property market (desirable)
• Experience with real estate software, CRM systems or Microsoft Office (desirable)